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Custom Color Set
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66,655 Verified Client Reviews |
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Hair colorUnfortunately I'm not happy with the product. This did not cover my roots at all. First two times I thought because of my previous hair colour , but even after 3 uses still no coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Niharika, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HATEI’ve been in tears for an hour my colour followed to the letter of the instructions is hideous, it’s just vile, it’s going to cost me a fortune to get fixed , I’m going to have to strip it out several times it’s nothing like even the written colour diagram. My hair condition is now destroyed it’s dry as straw and only going to get worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jean! We are so sorry to hear you weren't happy with your custom blend. Please check your emails, we got back to you to help you. |
Does not match or even near my colorThis product is nowhere near the desired color. It made my hair bright light orange. I also haven’t used last time they sent this to me and I’m cancelling 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rebecca, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3rd TRY Still Not Right!I'm so disappointed that this is so hard for them to get right. I've even sent pictures of the color I want and still they got it wrong. I'm not sure if I should even try again.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not greatI followed the instructions very carefully my hair came out with lovely roots and the rest of my hair lighter. bit of an expensive way to trial something out. The fancy personalisation was a nice touch but product definitely not. I’ll stick to my shop bought dyes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Leah! We are sorry to hear your color didn't come out as expected. Please check your emails, we got back to you to help you. |
color leaked due to cap not closedUnfortunately, I can't use the color because the cap was not closed properly and had leaked throughout the box. I like to cancel my subscription and it's not straightforward. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
made my roots darkerHi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMireille - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Medium brown which was Not for my hair unfortunately.My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalya, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible terribleAbsolutely want to shave my head after color master adjusted my color. Horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help! |
Not happy with the outcome .Didn't cover my gray , and it doesn't look like anything changed ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tracey, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |