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Custom Color Set
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66,637 Verified Client Reviews |
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Missed the markWas the first attempt at a color change. It’s definitely more blonde with the added gold but I that canceled out the copper for the red in the photos I sent. It’s just blonde now, no red/strawberry at all. I’d like to order early for the next try but would like to hear how you’d like to change it to fit the strawberry blonde color better. Thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Blonde roots!I am unsure what went wrong but my roots are bright blonde now! This was supposed to be a darker shade than my last color but somehow something went wrong! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour outcomeI was disappointed as it didn’t cover all my grey, I will not be purchasing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Julie! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
No changeIf you have dark hair like me (very dark brown, seems black), I do not recommend. I wasted time and money. My hair colour did not change at all. I followed the instructions provided and videos yet no colour change for me. Also, it changed my hair's texture :/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anon! We are sorry to hear your color didn't change. Please check your emails, we got back to you to help you further. |
Doesn’t last.The color faded quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Too DarkMy color is to dark please adjust. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI was hoping to touch up my ginger roots. Usually i go to the salon and get a nice orange like ginger color like really nice red head. And now I just fucked up my hair with this custom color. I filled everything in on how i would like it to be and in the end I am stuck with a fucking orange ish brown. You can still see where i had my grown out roots and overall it’s not at all what i requested. So just gonna have to go to the actual salon and not this basically more expensive online drugstore alike box hair dye 🥲. Definitely do not recommend for ginger colours. Maybe for brown or black but still it’s just like a normal box die and feels like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSimona Katarína H. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Tried it twice, wasn't niceI got the offer that came with 2 sets of color. The first application, I followed the instructions, and my roots actually ended up lighter somehow. It did make my overall hair shiny though. Tried the second application today, kept color on for 45 minutes, and my roots still didn't get to the "dark brown ash" color. I'm definitely going back to Madison Reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalya, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorUnfortunately I'm not happy with the product. This did not cover my roots at all. First two times I thought because of my previous hair colour , but even after 3 uses still no coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Niharika, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HATEI’ve been in tears for an hour my colour followed to the letter of the instructions is hideous, it’s just vile, it’s going to cost me a fortune to get fixed , I’m going to have to strip it out several times it’s nothing like even the written colour diagram. My hair condition is now destroyed it’s dry as straw and only going to get worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jean! We are so sorry to hear you weren't happy with your custom blend. Please check your emails, we got back to you to help you. |