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Custom Color Set
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66,637 Verified Client Reviews |
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Colour is not what I wantHello The colour is red I don’t like l was looking for medium blond with pink Kind regards S V 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stoyka! We are sorry to hear your colour isn't good. Please check your emails, we got back to you to help you further. |
Haven't usedI've decided to stay with my stylist, I'm to nervous to do myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMissy - We’re sorry to hear that you do not wish to try the color. Should you decide to try it, we hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help! |
Customer service shipped out a week late then blamed on meI knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late. I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault. They will leave you high and dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not take care of the brassy red tonesI have used esalon and lot and the last three formulas all say they will fight the red tones and they simply don’t. Very disappointing. I think I need to develop a new plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We apologize that your hair color wasn’t what you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Great kit- terrible communication with stylist- not happy with resultsI appreciated all the extras and how well the package is put together. Needed a second bottle though and had to make it stretch. I have shortish hair so that is something to note. I’m upset about the color itself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Madeline, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Pathetic color outputI used the color on my hair before such an important event.I washed my hair after color and saw, that My roots were still all white and gave a red color shade just as henna.I was so embarrassed at the event as everyone was laughing on me that what I had done to my hair.And the hair became so rough and entangled. And most importantly the color output was zero as if it all just washed away.I had to apply my normal black color to cover the red shade ,just the very next day.Its too bad.Will never refer it to anyone.I deserve a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Anadi, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No ThanksIt really made my hair a weird, unnatural color. I hadn't even used the First box and the 2ns unwanted box arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email, so eep an eye on your inbox for more details. |
Color is completely wrongI don’t like to leave negative reviews but this color is nowhere what I thought I’d be getting and it’s way too expensive to be this far off. I don’t know what caused it, if it’s the color design or the product, but I was supposed to have a copper/auburn and my hair is basically maroon. My roots are almost black. I get color closer to what I want for $8 at Target, and now I’m stuck with this unless I want to fry my hair even more. Really expected better for the price. I hope this is a fluke because the premise of this company is something I really wanted to support. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed with the colourThe colour turned out to be nothing like what I ordered. I chose a colour similar to my natural, wanted to make it more bright snd vibrant, not to totally change it into a completely different colour. Very disappointed. Delivery also took a very long time. Plus point - easy to use and covers grey hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Agne! We are sorry to hear the color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
No shineI was so excited to get my product but I'm so disappointed it left my hair color very dull looking with no shine at all. The kit was amazing!! But the product needs great improvement for me to use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |