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Custom Color Set
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66,637 Verified Client Reviews |
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My shipment was completely destroyedCame home to my package today and it had been crushed and leaked soaking through the box. I’m going to have to consider buying products locally. A complete waste of my money. Very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We're so sorry that you received a damaged order. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
It’s not covering my grays wellThis product was amazing at first but that couple of orders I’ve been applying it intensively to my grays and it’s not covering well. My hair turns into this brassy ugly brownish shade after two weeks. And yes, I use the protective shampoo regularly, stopped using any other products. Sadly going to cancel my hair color membership as it’s not working well for my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsZaina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looked great at firstEasy to use set with the perfect amounts and was really pleased with the initial colour. Unfortunately it faded from darkest brown to an orangey colour and now I’m finding it hard to cancel. Ita a great idea but I don’t recommend 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Erin! We are sorry to hear your color turned out orangey. Please check your emails, we got back to you. |
Damaged hairI do not want to receive any more of this product. I feel it is damaging my hair (dry and frizzed). 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Worse hair color EVERI’m a natural blonde. I was sent an email that they were adjusting my hair color. I did exactly what I’ve done numerous times. I got out of the shower. My hair is almost black/brown/gray. WTH. I called them very upset. I can’t leave my home. I’m so pale my hair is way too dark. Someone definitely didn’t know what they were doing by adjusted my color from a blonde 7 to 10. I have court Tuesday. This better get straightened out. Don’t EVER adjust my color ever again. Screw your suggestions lady. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SHIPPING TAKING AT LEAST A WEEK!!!!!I began my journey with this company during Covid. The past year (more/less) has been taking at least a week to ship out my order. I sometimes call and order a couple boxes because you are unable to order more than only 1 box online. I love my color but the shipping is super frustrating!!! I'm hanging on by a single strand eSalon. Do better!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re truly sorry for the delay in processing your orders. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Used to be goodThis product used to be good. The quality got worse. The actual color that they sent me changed without me making any adjustments to my order. The website won't let me quit, and now it feels like another horrible online experience after years of being a reliable resource. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I requested brighterThis is very dull with a hint of red. I was thinking more Addison Sheperd from Gray's anatomy or a brighter and bold red brown with still warm undertones. It just looks light brown to me with a hint of red in the sunlight. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
YuckWhen I stared with the company we worked on the color. It didn’t take long before we got the color I wanted and the softness and shine It was even better than I thought it would be. After several years passed something changed. My package was the same but not the results. Were different. Now my hair is dry and unmanageable. But my color stays the same. That’s the only reason I stay with the company. Ido not recommend this company to any one. Again my hair is so dry dry I could only keep it in a bun. Sad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaquel - We’re truly sorry for any disappointment with your results. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Don't useBeen colouring my hair for 40 years this colour madr my scalf so itchy and sore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! We are so sorry to hear that. Please check your emails, we got back to you to help you further. |