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Custom Color Set
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66,637 Verified Client Reviews |
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terriblemy last one here was way to black and burnt my head I have burn bumps all over the place I amnot happy at all I want a refund for this one . 1 of 1 people found this review helpful. Did you? |
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Response From Our Expertstheresa - We truly appreciate your feedback and sincerely apologize for your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all the colour i asked forLuckily i did a strand test before applying this colour all over! I mixed up the contents as directed and it looked very red...not at all like the colour i asked for. So decided to do a strand test....well im glad i did. My hair strand went BRIGHT RED!! If i had applied this all over and ended up with bright red hair i would have been fuming! Still not happy that i have paid for a hair dye that I can not now use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Carly! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
UNSEALEDI was so excited to get my Esalon Hair color. Well this is not what expected. Hair color was spilled all over! Total huge mess. I want a refund. Very unsatisfied. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color shadeI received my order and was really excited about it. After applying it and follow each direction I’m not quite happy with the outcome. The color isn’t what I was expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathrin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong redI wanted to like this but no. First, the color was too runny after mixing. It was dripping down my neck. Second, I told the colorist to stay away from the bluish dark red. Unfortunately, that’s what I got. It’s way too dark and no bright red like I asked for. Third, the entire step where you have to mix the remainder of color with water and dump on your head then massage in…that was an entire waste of time and ended up being one big mess. Sorry salon, this is not for me. I’m going back to Madison Reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nothing like the pic I sent and did not cover grayThe color I get from my salon is a bright, vibrant, red/orange. The color I was sent looks like my salon color after 5 weeks in between visits. It's a dull brown copper. It also didn't cover the grey, even though I left it on for 30 minutes. Now I need to go to the beauty supply and try to find another color to fix this and brighten it up. Do NOT recommend for red heads. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
It was nice butI was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedThe color was gorgeous until I washed my hair. It did not cover my grays or adequately color my ends which are lighter than the color by my scalp. I did state that I had grays and also that my ends were lighter when I put in for the color to be created. I just need something more vibrant and long lasting. Unfortunately I believe I will be back on the search for a new brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The developer leaked all inside the box!The developer leaked all inside the box, so I couldn't try this adjusted color formula to see how it came out. That was a waste of $35! Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We're truly sorry that latest order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Colour came out Black not brown or copper or red.I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first. I opted for a colour change dark brown copper red which was agreed with the colourist. Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone. Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that) I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do. Poor customer services. Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black. And long time to deal with my enquiry had I not chased it up myself. I do not recommend this esalon any longer due to the faults listed above and poor customer services. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Miss C P! We are truly sorry to hear about your personal experience. Please check your emails, we got back to you to help you further. |