|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Custom colorThe color is perfect but for the price the color should last longer! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Poor grey coverageI was very disappointed with the grey coverage of this permanent color. Color performed more like a semipermanent rather than permanent which I selected to ensure grey coverage. This product covered only about 25% of my grey with the other 75% transparent and clearly visible. The color was ash, however, the ash tone is not present the color was a copper/redish tone. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Orange rootsThe colour didn’t do anything to my hair and gave me orange roots and I still have brown hair… 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorIt wasn't the color I had chosen the products good just didn't turn out right. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good colour poor grey coverageDyed hair and after first wash greys already showing so very disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Lianne! We are sorry to hear about your greys not being fully covered. Please check your emails, we got back to you to help you further. |
Not What I RequestedThis darkest brown color was definitely not what I requested. I had specified that I only wanted a warmer, darker color to cover my grays, but my idea was that I would stay within the same color range of the previous hair dye, which I loved. I just wanted a little more pop to the color. Now, you made the transition from color to gray harder, because I will really look like a skunk when my gray roots come out. The previous color blended better with the grays. For this darkest brown, why would I go through the trouble of getting it mixed in a personalized manner and pay $40? I might have as well gone to the drug store or the supermarket and purchased a bottle of hair dye for much less if I just wanted the darkest brown hue. I might as well cancel the personalized hair dye service then. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSelenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkI like the first color, I wanted it readjusted to cover the grays better. I dont like this color at all. I'm trying to steer away from such a dark tone but this went to just black 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color didn’t cover graysThe package and the presentation outstanding, a beautiful color but didn’t cover the grays. I followed the instructions as noted but it didn’t work. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Patricia, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. :) |
It damaged my hair so badlyColor was good but my hair was so damaged I would rather never apply this to my hair again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Sindhoo! We are so sorry to hear your hair felt damaged. Please check your emails, we got back to you to help you further. |
Colour changeMy colour was almost the same as my natural colour but over the following weeks it turned a ginger shade which is most unpleasant & will take months to grow out. No mention of this happening was made when I purchased. I would never have used the product had I known. No warning was given. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Judith! We are so sorry to hear about your color results. Please check your emails, we got back to you to help you. |