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Custom Color Set
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66,637 Verified Client Reviews |
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Not the color I wantedI really wanted to like this service as it’s very expensive to go to a salon nowadays, but the customer service and quality is not what I hoped it would be. I reached out asking if there was a place I could upload inspiration pictures to so my stylist could see what I was wanting. I unfortunately got an automated response saying to upload pictures of my current hair, which I had already done. I figured I would just go for it and see how it turned out without inspiration photos, but it’s not at all what I wanted. The idea of this service is great, but I see problems with the execution. I would rather save up my money and get it professionally done to ensure it’s going to look the way I want it to. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMallory- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Wrong colourI love the actual brown however I specifically said that my hair takes to red tones and wanted that counteracted yet my hair has now become very red which was the exact opposite of what I wanted. This makes me a lot more unsure of this company. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ella! We are sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further. |
AwfulNot only was my color way too dark, they wouldn't even fix it. I just got an email stating I didn't send pic so they cannot help. I did send a pic and still received ZERO HELP! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
High hopesCovers greys well but the colour faded quickly and was much darker than requested. It is difficult to maintain copper, but I expected a better lasting colour. I sent a request to change my colour as it was more red/brown than copper on my hair colour (even though I had sent photos of my hair colour prior); however, my account does not show any adjustments have been made to my colour and the next batch is on its way. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tara! We are so sorry to hear your color hasn't met your expectations, and you've not seen any changes done online. Please check your emails, we got back to you to help you. |
Fiery dark red resultI normally use ammonia free hair dye like Herbatint or Naturlique. I decided to try esalon as colours look vibrant. The dye smells like ammonia-containing, damaged my hair and turned red, needed to colour with a different brand to be able to go out. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Christine! We are so sorry to hear the hair dye hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Doesn't workI purchased this off Instagram, I should have known better, but thought I would give it a try. I followed the directions, applied to my roots, and even though it went on very dark and I was worried, it did absolutely nothing to my hair. A huge waste of my time and money. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI like the product but needed a blonder look 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGypsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colour, not so good for grey coverageThe colour is lovely but unfortunately my greys still show. I followed the instructions and coated the areas that needed it. I will go back to box dye, cheaper and covers my grey! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We are so sorry to hear your greys are not fully covered. Please check your emails, we got back to you to help you further. |
Too darkColor ended up a lot darker than planned 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ScamIt did not color my hair and I did everything step by step. Wow just wow 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |