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Custom Color Set
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66,637 Verified Client Reviews |
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Not workingI tried your product and it isn't working on my hair. My hair was brown two weeks after I used it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is ruinedNow my hair is in nasty dark brown color..... thats the worst color I ever had. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLiliya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
This product is no goodI left the color on my roots for 30 over 30 minutes. It didn’t take. Now my biggest challenge is figuring out how to cancel my subscription!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
GraysI love the color, but it’s not covering my grays. Any suggestions? Do I need to try a different color? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBlanca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Horrible Colouri used this product years ago...loved it unfortunately this time it turned my hair brown which it has been red for 15 years... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Careless company with exploding products!I ordered black hair dye for all my hair. I was unknowingly sent 1 black bottle & 1 golden light brown bottle. So a week before my vacation i ended up with golden brown roots & top of head with very black waist length hair. Wanted it all to be black. & this was not my first time coloring before. Also before I could even finish getting all the color in, the roots bottle explodes all over my bathroom wall, counter, door, floor & myself from the waist down. I will never be ordering from esalon again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedNice service but it does not cover my grey hair 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsIrina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Bad resultI am not happy with the results! Gray hair is still showing 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDanieh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FailDid not cover my gray hair 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Damaged both times.923770 order was.damaged.just like the first. Have pics 601.395.5005 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, so please keep an eye on your inbox for more details. |