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Custom Color Set
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66,637 Verified Client Reviews |
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Great color, still see graysI love the darkest brown but the grays persist. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElle - We’re sorry that you were unhappy with the results of your recent order. We see that you've left a note for your colorist. Your comments will be reviewed before your next color order is formulated, so we can deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
How could esalon get it so badly wrong?Wanted medium golden brown and sent pictures of my current hair to ensure that the colour would be accurate. I was really excited to try this. I've used box colours successfully many times so I felt confident enough to colour at home. I followed the instructions step by step but the outcome was a very light golden brown. Customer service offered me a call with a colourist but I declined, I wasn't going to risk paying for another box when this one was so wrong despite sending pictures. I've bought root spray to cover until I can get this sorted. It was only £10 for the trial but the waste of time and energy for it to turn out so badly has been the most annoying part. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Patricia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SO SAD.......So, I was really excited about finally dying my hair, since I have been a bit down on myself and have not dyed it in over 3 months... It took me about a year to get my copper color exactly where I wanted it... I saw the combination that the colorist here made me for and it looked like it was going to be just what I asked for! I died my hair as soon as I got it yesterday! I was tracking it! Washed my hair Saturday so I could be ready for it Monday... After doing everything and straightening my hair, I am so sad to say my hair is so dark... It is literally brown... It is not copper, it is no where near close to what I asked for, nor the picture I sent for comparison... I will probably have to lighten my hair AGAIN to get it to where I want it, which I am so sad about because my hair is finally healing and not I have to add damage to it... ALL IN ALL, I am beyond disappointed. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Yashira, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No root coverageReally disappointed with custom colour. No root coverage despite following instructions to the letter for application and timing. Left rest of hair very brassy. Also such a strong chemical smell (ammonia?) Had high hopes but not impressed, have been home colouring for 30+ years and has to be the poorest result to date. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jeanne! We are sorry to hear you are not happy with your color. Please check your emails, we got back to you to help you. |
DisappointedThis is the second time I give your product a try. First time was not at all what I was expecting. I was in the process of moving city when my personalized product arrived. I packed everything and couldn't find it until now. The color looks extremely faded and I just colored my hair today. So I guess I will redo it in about 2 weeks using the product I buy at Walmart. The results are what I want and I don't have to wait for your team to get it right in about 8 months from now. I am canceling my account. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Martine, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Lovely colour but doesn’t cover the white/greyNicely packaged, easily applied, good instructions. Sadly, despite following instructions to the letter my roots are showing through straight away as the dye just didn’t cover the white/grey 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sharon! We are sorry to hear your color doesn't cover your greys. Please check your emails, we got back to you to help you. |
My hair is orange like a clownI've been a redhead my whole life. Their color made my hair turn blonde, so I wanted to cancel, so they asked if they could send me a free color. I just used the free one, after bing charged for yet another, and I look like a clown, I specified natural light auburn. I look like Ronald McDonald. I'm livid. The color was also full of ammonia. I already hav dry curly hair. I do not recommend at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointing grey coverageThe set is nicely packaged, and the hair colour goes on easily enough, but this is my second attempt with eSalon to find a colour that will provide adequate grey coverage, and the colour is still leaving my roots with too much red. Not convinced this is better than the box dyes, despite being twice the price. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cerys! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you. |
DamagedFirst product opened leaked all over, lost third of color! Fortunately they replaced very quickly! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We are so sorry to hear your first order arrived damaged! We truly value your feedback and look forward to hearing from you again in the future. |
too darkif i ordered black, i would’ve ordered it. way too dark compared to the colour i was shown 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Caitlin! We are sorry to hear your color was too dark. Please check your emails, we got back to you to help you. |