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Custom Color Set
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66,736 Verified Client Reviews |
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I haven’t received the product yet and was purchased since January 10.Very disappointed after purchasing a colour for the first time and haven’t get the order yet when I looked at the account and said that I was in flex plan meaning that they will get money from my card no permission I did for this. Again the first order haven’t got it yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not buy if you are allergic to ppdContains PPD came up in a rash with patch test 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi There! We are so sorry to hear about your reaction. Please check your emails, we got back to you to help you further. |
Color is way offI tried this for the first time… sent pictures of where my hair is and what i (wanted to get close to (extensions that i wanted to wear) I even spoke to a colorist on the phone to be sure we were on the same page and answer any questions. My hair is not even close and barely red, when it should have been a copper color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Initially perfect colourI’ve slightly added more red to my copper which I love however when washed off the colour was a slightly different colour to my roots. Today I have washed it for the first time an my roots are now noticeably orange in comparison the the red hair. I followed instructions with second bottle and left on the end all over colour for recommended time. Tax disappointed ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Zowie! We are sorry to hear you weren't happy with your color results. Please check your emails, we got back to you to help you. |
Color IssuesI ordered the same color in 2017 as I did in 2/2025 BUT it was not the same. It is gold with reddish tones. Not happy at all plus it is pretty dark. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what i expectedUnfortunately this product doesn't work for me.. colour is blunt and hardly visible.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marta! We are sorry to hear the color is not for you. Please check your emails, we got back to you to gel you. |
Recent orderHave not received the most recent order. Was to be delivered January 30th . It shipped from California and I am in Washington. It doesnt take that long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJannine - We are so sorry that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My colorI don't like my hair color at all, it is way to brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wanted.I asked to take the gold, brassy out of my hair. My hair is just as gold but several shades darker. Not at all what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAubrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
If I could give 0 I wouldI was excited to try this and save money doing my own hair at home but I never even got my first shipment. When I tracked it, it kept saying it was on its way. I contacted customer service to see if I could get another one shipped since I had an event coming up soon and needed my hair done and it was obviously lost in the mail. They responded by telling me to wait another week since I was not going to get it on time regardless.. I had ready waited almost a month (my next order was being ready to be shipped). A good reputable company would’ve shipped it to me overnight since it had breads been almost a month since I ordered my product and I had been patient about it. You don’t tell your customer you’re out of luck you’ll have to wait some more because we don’t want to spend the extra money over nighting it. Shame on you. Instead of saving money, I ended up spending more because I had to go to a salon at the last minute and I’m sure everyone knows how hard it is to get into a good salon at the last minute. I still haven’t gotten my product or refund since they still have the hope that my product will arrive sometime in the future. SMH and Rolling my eyes. Seriously! Wake up! It’s lost! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSosgirl - We appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |