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Custom Color Set
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66,637 Verified Client Reviews |
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Color wasn’t what I ordered it was dark brown with no redI am upset I gave this website another chance for hair color and I was sent the wrong color & not everything I ordered 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kaitlyn, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad product in every wayToxic smell, does not cover grays, bleached roots 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNareeni - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair grayThis was supposed to be light blonde. I want a refund. My hair looks gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedThe color seemed different from my first order. It didn't cover the gray and made my hair dry and dull. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shipping is the worstIf you actually need to receive the product give yourself at least 2 weeks to actually receive it. Placed an order November 29 and as of December 13th it is still not here. It sat at their warehouse for 5 days after shipping label was created. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDanell - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didn't worki got a brownish purple dye (not even what i asked for) and it didn't work at all. just ended up with my original hair color, and left it very damaged. i followed the directions exactly right, yet it still came out horrible. not to mention the process was incredibly difficult, so many things to mix together and application was very hard to understand in the directions. the fumes from the chemicals almost made me pass out, there's no reason it should've been such an ordeal for nothing, basically wasted my whole day. definitely not buying from y'all again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The WorstI don't know if my colorist just doesn't know how to do her job or what the deal is, but my hair is nothing like it was supposed to be. I have medium blonde hair and I ordered a light copper color. My hair turned out DARK brown with a tint of red. Think chocolate cherry. It was nothing like the picture and I don't even know how it turned out so dark unless they made a mistake and sent me the wrong formulation. Even the undertones were completely wrong. I've dyed my hair consistently my whole life so I know it wasn't a problem on my end. I've washed my hair 15+ times in the last two days and now I have to go out and buy color oops to try to get it out. I'm so disappointed. When I emailed customer service all they did was say "oh no! Sorry you don't love your color! Don't dye your hair for 3 weeks or you'll get hot roots!" Then said they would send me my new formulation. As if I would ever buy from them again after this. I'd more like an explanation on how my color is so drastically different than it was supposed to be. Obviously whoever is doing the color formulations doesn't have any actual hair experience. So just beware guys because now I have to pay to strip my hair and hope it doesn't damage it more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email so, keep an eye on your inbox for more details. |
Too darkThe packaging and what comes in the package is wonderful. Everything is clearly marked with directions. I sent in a photo of my current hair and unfortunately what they sent me was too dark and had no highlights. Just a flat color, which is not what I’m used to with the color that I normally use. Will not be ordering again 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
CoverageColor didn’t cover my gray hair. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dawn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Greys are still thereI didn't have any luck covering the greys with the first kit. I thought I'd give it another try. Same thing! Natural Instincts is less than $10 and at least covers my greys for a little while! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHolli - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |