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Custom Color Set
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66,637 Verified Client Reviews |
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no cover grey againhi after 2 washing all all the grey hairs are visible 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marta! We are so sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you. |
Not what I wantedThe color was wrong, and my hair felt stripped and dry, now flat. I felt I was very specific, but it didn’t work. 0 of 0 people found this review helpful. Did you? |
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A warm chocolate mousse volcano...I can't review the final colour, because I couldn't finish. After waiting 15 minutes for the root application, I went back to finish, and had an eruption on my bathroom counter. The bottle was warm, the smell of ammonia was overwhelming, and the colour had completely changed consistency and looked like chocolate mousse. Somehow the dark brown with a neutralizer to get rid of the red turned my roots LIGHTER, and of course, I still have the red I was trying to get rid of, and was assured by my colourist would be gone for good. My hair is naturally a light / medium brown. ***Edit*** A replacement has been sent, a demi-permanent, rather than permanent. For all their "shock and awe" that this happened, it's happened to others. Fortunately, I wasn't about to use the exploded product, but this is exactly what my bottle looked like when I returned to do the rest of my hair. https://www.sitejabber.com/reviews/esalon.com The red is STILL there, but now it's a darker red. Thanks for creating more of a disaster. 0 of 0 people found this review helpful. Did you? |
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WTH!!!The color I received came out a pinkish red. The ugliest color I've ever seen. Cancel any future orders. My hair is an auburn, not the crap I received. I've NEVER been so embarrassed. Now I have to spend money at a hair dresser praying it can be fixed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleThis was too dark, did not cover grey, and dried my hair out more than any other color I have ever used before. You couldn’t even tell that it had been colored. Just made it look very dry and unhealthy. No difference in color. I want to know how to cancel this because you keep trying to take from my account and I am not approving it, but do not have the option to cancel. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedI had my first purchased last October ‘24 and it didn’t work to my hair and i still have some color left. I was shocked when i checked in my email i had ordered notification last December 8, 2024. I directly contacted customer service in the same day just a couple of minutes difference to report the issue. Jackelyn who reply me after a day and said the item is already ship (how come??) just received the notification and ship already!!! She adviced me to wait my ordered to arrived and return the item in order to get a refund and i will pay the shipping. I am charged 2x of shipping. I am very very disappointed of the item as well their responsed of my issued. Once i will received my refund.. i will never never order again. Never!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ayesha! We apologize for any misunderstanding with your Color Plan, and service. Please check your emails, we got back to you to help you further. |
Not the right colorI wish you could talk with someone about your purchase. It takes a long time to get a response via email. The color is good quality but hard to get the color you are looking for. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Won't use againChose darkest black, my hair has turned a inky black colour, not what I was looking for at all. My hair is also so damaged from using the dye, it's completely dried it out and ruined the ends and made them look dead. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lucy! We are sorry to hear your color turned out different from what you expected, and your hair felt damaged. Please check your emails, we got back to you to help you further. |
It i s colorMy hair has had to have color from the drug store each time to fix it. I'm not satisfied at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI specifically said NO red and it’s what this is. I have a few boxes stored up so I’m cancelling for now 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Diane, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |