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Custom Color Set
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66,637 Verified Client Reviews |
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Doesn't dye my hair at all.I ordered my first custom color set, and it didn't dye my hair at all. The color had too much brown in it and I wanted more purple in it. I contacted customer service and they gave me my second color set for free. I told them to make the dye stronger and add more purple to it. They didn't listen to me, and the hair dye came with even more brown and less purple pigment. This time, it slightly made my hair darker brown, but the dye didn't last long in my hair. This was a disappointing experience for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
There is no where to cancelI've read the entire site where it says to cancel there's no such area. What about a phone number. This did not cover my greys . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tiffany, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwfulFirst time, perfect. Thus time, adjusted to ve a bit more red, and it's awful. I'll be at store tomorrow buying a bix to fix this crap color. Will not be buying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Karin, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
There was not enough application to cover my hairMy hair is not that long but there was not enough color to cover ends. As a result it covered only 75% of my hair. But the amount of the application for the roots was more than enough. The same amount as the amount for the ends- doesn’t make sense. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeyla - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OmgYou guys ruined my hair I can't believe I trusted you with my hair color you're nothing but a online scammer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
nothing like the colour I wanted.I liked the idea of e-salon and I liked the products and the packaging and the service. But the colour! Oh dear! I've ended up with hideous kind of dark and dusty beige when I had stressed that I wanted to go blonde. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lucy! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Didn’t get the job done!I’ve been using this product for a few years and I’m sad to say that this last application didn't cover anything. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No contactHi I am not getting any feedback on my request for adjustment. I have uploaded a photo but I cannot see any response to a request for adjustment. Given that you specifically state a personalised experience, I am sceptical of anybody is looking at comments? Can you pls confirm what shipment is coming as I d rather not get the wrong colour and pay for it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Fanni! We are sorry to hear you've not received a response to your color request adjustment. Please check your emails, we got back to you to help you. |
Hot rootsUnfortunately what I didn’t wanted to happen did happen. I am now the proud owner of orange roots with a darker crown. The staff was amazing. The instructions clearly explained the Cie. is truly great but in my case didn’t ended up great. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnhappyThis is about my 3rd or 3th ti.e using esalon. They still can't get my colir right. Grey isn't being civeted, they never fixed my old color below ears. When they tried it looks like I'm ready for Halloween.. I can do it better my self . I'm canceling my esalin autoship 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sherryl, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |