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Custom Color Set
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66,637 Verified Client Reviews |
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Color IssuesI ordered the same color in 2017 as I did in 2/2025 BUT it was not the same. It is gold with reddish tones. Not happy at all plus it is pretty dark. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what i expectedUnfortunately this product doesn't work for me.. colour is blunt and hardly visible.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marta! We are sorry to hear the color is not for you. Please check your emails, we got back to you to gel you. |
Recent orderHave not received the most recent order. Was to be delivered January 30th . It shipped from California and I am in Washington. It doesnt take that long. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJannine - We are so sorry that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My colorI don't like my hair color at all, it is way to brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wanted.I asked to take the gold, brassy out of my hair. My hair is just as gold but several shades darker. Not at all what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAubrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
If I could give 0 I wouldI was excited to try this and save money doing my own hair at home but I never even got my first shipment. When I tracked it, it kept saying it was on its way. I contacted customer service to see if I could get another one shipped since I had an event coming up soon and needed my hair done and it was obviously lost in the mail. They responded by telling me to wait another week since I was not going to get it on time regardless.. I had ready waited almost a month (my next order was being ready to be shipped). A good reputable company would’ve shipped it to me overnight since it had breads been almost a month since I ordered my product and I had been patient about it. You don’t tell your customer you’re out of luck you’ll have to wait some more because we don’t want to spend the extra money over nighting it. Shame on you. Instead of saving money, I ended up spending more because I had to go to a salon at the last minute and I’m sure everyone knows how hard it is to get into a good salon at the last minute. I still haven’t gotten my product or refund since they still have the hope that my product will arrive sometime in the future. SMH and Rolling my eyes. Seriously! Wake up! It’s lost! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSosgirl - We appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shipping is SLOW!!I can’t really review the actual product yet because after 2 weeks it has not been delivered. I can say that I am very disappointed in the shipping. I decided it must be lost and was just going to have them re-send it. Apparently it can take 12 business days from the day shipped to be delivered. According to the tracking the package has not moved in the last 5 days. I can’t imagine a package in transit that long would be delivered un damaged. I guess we will see what happens next week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never usedBought product and changed mind. Never used product. I was put on auto ship that I did not request. Tried to go onto account to return product. There is not an area for returning unwanted or damaged products. Very disappointing 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Debra, Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happy with the colorI did not like the most recent color sent. It isn’t what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Leah, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom colorNot enough coverage. Used bottle and brush. The roots still had grey showing through. Directions stated to leave on for 15 minutes. the color was a little darker than what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sylvia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |