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Custom Color Set
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66,637 Verified Client Reviews |
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Run if you are Blond! My hair is orange again!So I was really hoping last time was a fluke but now I received my second order and I followed the instructions to a t and I am really orange this time. No one responded to my emails so I am trying some other company products to see if I can somehow tone down the orange though my hair will never be the blond I asked for. (I am naturally blond with some grays) I am never doing this again and its back to the professional who actually knows how to mix color. Very disappointed in the product and the customer service this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Corinne, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future! |
Pretty box and good qualityThe box contains everything you need but I don't like the colour and the choice is limited Prices are expensive especially the bleach I would like to try but I don't know which volume it is- highlight kit To be fair they have sent me a free colour and I'm trying their toner too which o purchased 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Claudia! We'll be happy to discuss your color options. Please email your colorist at [email protected]. |
Turned out to a different colourI was impressed with the packaging, shipment, customer service and quality of the product however the colour that I wanted happened to be so absolutely different to how it actually turned out. I am utterly shocked as it was so dark and can’t even see any red tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rose! We are so sorry to hear your color was too dark. Please check your emails, we got back to you to help you further. |
FadedMy grey is just too hard to hold color. Color faded to an brassy golden tone in a couple of days 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShana - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like colourI wanted auburn ginger hair, but i ended up with quite a vibrant red. Also, I have very long hair, and there was not enough dye to cover my whole head so I had a large portion of hair undyed. My fear is I will need to keep purchasing and adjusting my colour to get to the actual colour I want, which can be very time consuming and costly in the long run. I wonder if going to an actual salon may actually be the best option when colouring or changing the colour of your hair. Although I do like the care put into the website and the support you get, aswell as detailed video tutorials. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katie! We are sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Not what I asked for so much darkerThe color is so dark!!!! It’s almost black. My hair was a golden medium brown. My natural hair growing in was lighter than current color. I asked for my color to be lightened. I was told couldn’t be done. What I didn’t expect was for color to be soooo dark compared ro my dyed color; and worst it’s darker than my natural brown hair. My hair looks black. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Nallely, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not rightI'm looking for a camfolage color to cover some of my GREY. A salt and pepper look. I'm a male and not a female.. That's why I dropped my subscription. Can you help with the color requested?? Salt and pepper look!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Willie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The Developer bottle was only 1/3 full.I remember having more developer in that 74ml bottle. in the past 3 or 4 years I have been using Esalon.I I received my replacement order last week and want to THANK Esalon for a speedy solution to my issue. Wasn't sure where to post this, so I hope it gets to the right party. 0 of 0 people found this review helpful. Did you? |
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Matched current colorNot very happy. I wanted to change my color to get rid of the red and the color sent looks like even more red than I had. Does not match the color I selected at all. I’m very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicki - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
To long of a shipping process and wrong color.I waited so long for this to get here I think it took 5 or 6 weeks to here and by the it got here I had already colored my hair. I had to wait a month but I got sick so it was delayed again. So I finally tried it and I was so disappointed.There was no no light copper that I wanted. I sent a photo of my hair clearly showing the color that I wanted and picked it out of you color chart and even told you to make a little redder. I texted you he informed you what had happen and all you said was I'll send you a free shipment of it. I stated that I didn't want it because it was the wrong color only for them to come back with the same answer. I asked to talk to a supervisor and they said someone would be calling me soon. I never heard from them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Susan, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |