|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
This is not a light brownSomewhere in between chestnut and a darker brown. Definitely not light. My hair was blonde before this dye. It is now incredibly dark with red-orange tones thanks to esalon’s “recommendations.” This has ruined any chance I had of getting a light brown. Super disappointed. Would not recommend esalon at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Rebecca, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t send what I ordered!I’m a redhead or at least I was until I went gray. I ordered a color that I thought would give me back my red hair. eSalon decided, sight unseen, that I needed a color that was different from the one I ordered. I used that color today and I hate it! It really didn’t cover the gray. It’s not really red and my roots are pink. Did I say I hate it bc I really really hate it! Now I don’t know what to do. I don’t think I can color it again for a minute, so I’m stuck with awful color!!! Thanks eSalon! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My color was wrongInstead of golden blonde this turned my hair red blonde 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Jenny, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great idea for personalised colour.It is a lovely idea as you can get hair colour adjusted for you and delivered to your door. Nice and easy way to use. However the colour is not holding on my hair for long and it washes away. Also shampoo added contains SLS. It is absolutely impossible to find on line how to stop subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Monika! We are sorry to hear your color didn't hold on your hair. Please check your emails, we got back to you to help you further. |
None at all the color you actually told me I will get.When I did my color profile I actually I sent pictures, my current color, my expectation, I think yo do not even see it, the color I got is not even close the color you told me I will get, "I hate it" I was thinking give you another chance but after see my hair at the mirrow everywhere I just want to cancel my suscription, simply I hate this color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarbella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ExpensiveFar too expensive 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela M. - Thank you for your feedback! We’re sorry you feel our product is too expensive. At eSalon, we create professional grade customized products to suit each client’s needs. Our licensed colourists love creating the perfect shade, and are always available for consultation. Also, with our Flex Plan you take advantage of the 20% discounted price. Do not hesitate to contact us if you have any questions, we're always happy to help! |
Not sure about hair frizzI used it once and need to use it more. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLillie - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Find a boxdye colourI paid for a custom shade that, once done and dyed, was much darker than what I'd selected, looked like a popular brand I could've bought for less than half the cost but didn't because I wanted a lighter, coppery gold shade, not a dark tangerine ginger, But even on trying to own it and be happy with the wrong shade for a while, it started fading on the second wash and looked terrible anyway. Just get a regular boxdye down the shops if you want to do hair at home, it'll be the same result. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Rachel! We are so sorry to hear your color was darker than expected. Please check your emails, we got back to you to help you further. |
ColorThe color colored the gray but it was darker than I wanted. I will order again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanice - we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I orderedThe color has not purple hues in it. It is completely red and brown with no violet so diasappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMykenna, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |