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Custom Color Set
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66,637 Verified Client Reviews |
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Waste of time!This hair dye was supposed to be a dark brown/purple color, which is what it looked like it would be after mixed and applied to my hair. Instead, it literally did nothing. I followed the directions provided, but all of the color washed out when it was time to rinse. Complete waste of time and money! I would not recommend! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover grayI have grays around my forehead and my biggest issue is covering them. Well this didn’t work either. And my hair has a very red tint to it when the color was brunette. I can get the exact same result for half the price at the drug store. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t really cover my greys and I have dark hairIt hardly covered my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! I'm so sorry to hear it didn't cover your greys. Please check your emails, we got back to you to help you further. |
My hair came out blackI was hoping for cherry brunette hair bits pretty much just black with sort of purplish black roots. It’s much darker than I’d hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyWas not happy with the colour seems to have changed to more copper and sending just one bottle does not cover my hair which is very long so I now have two different colours 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ione! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we got back to you to help you further. |
AwfulI finally got round to using this, I need someone to help me so had to wait until someone was available. It has only covered some of the greys, the ones at my parting are still very much grey. It has not changed the colour on my lengths at all. I ordered a chocolate brown, but my hair has the same reddish brown it had before. My hair feels like straw. I won't be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amy! I'm so sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Thank you for completely ruining my hair color!Dear eSalon Team, Are you kidding me?! Thank you for completely ruining my hair color! Despite my clear instructions by sharing the shade numbers from my hairstylist and the two pictures I sent, you somehow managed to send me colors that are TWO SHADES DARKER than what I requested. Do you have any idea how infuriating this is?! I've spent MONTHS working with my stylist to get my hair to the perfect shade, and your incompetence has destroyed it in just ONE HOUR. I demand the following: - A FULL REFUND for the incorrect order immediately. - A REPLACEMENT COLOR that matches my original request, so I can try to fix this disaster and get my hair back to its previous shade. Sincerely, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarijana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair so dryColour was to light, tried to go back and change my options but it wouldn’t let me. Biggest issue was how dry it made my hair, never had anything like it. Felt like straw while washing out, didn’t like that I could only have the option of purchasing when I wanted, instead was only given the option of continuous purchasing. Found somewhere else that is more user friendly and a product that didn’t make my hair feel like it was going to snap. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DOES NOT COVER GRAYSI would NOT RECOMMEND if you have any gray hair at all, I specifically told them I have hard to cover grays when ordering. I colored for the first time yesterday and I’ve gotten better results from a drug store box coloring kit. Sent an email and all they said was sorry we will adjust for next order. Well that doesn’t help me now and the reason for the color was my 50th bday. Guess I won’t be coving my grays for my birthday. What a HUGE DISAPPOINTMENT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Stacy, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was great againThe first time there were two bottles of color one for the roots one for the ends. My hair is thick and medium length i had plenty. The second month was only one bottle of color. I have a pretty decent chunk that didn’t get colored properly because i didn’t have enough so that was kind of disappointing. I didn’t know it wasn’t 2 bottle each time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We’re so sorry to hear that you were disappointed by the products your received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |