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Custom Color Set
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66,655 Verified Client Reviews |
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Doesn’t cover grayThis is my second order in the last 30 days of these products the first order i left them on for 45 mins and it didn’t cover my gray so i ordered my next batch early and applied again but this time left it on my hair for an hour and it still didn’t cover my gray. Unfortunately this didn’t work for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tracy, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Did not StickI asked for a color adjustment, which was done. However, the color completely washed out after letting it sit for 45mins and I am now left with a head full of gray hairs immediately after a color. This is super frustrating! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAvery - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just started using it.The ammonia was to much and my skin is very sensitive. Started to get burning sensation on my scalp. Had to wash it out immediately. I ended up giving my second batch of coloring to a friend. I won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Doris, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Carrot topI am NOT dark blonde. I’m Ron Weasley. I’m going to go back color my own hair. At least when I did it myself I was actually blonde. 🙄 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShala - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Did not cover gray well 😔I wanted to love this, but unfortunately it did not cover my grays very well at all. It’s definitely better than before I dyed it but you can see the orange-ish color instead of dark brown on the gray. It’s seems healthier than after I use other products which is fantastic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Allergic reactionI unfortunately broke out in hives all over my face and neck after I colored my hair with this product. I'm not too sure what happened with this blend since this has never previously happened before with color I've ordered from here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery! |
Lackluster ColorUnfortunately my new hair color is not very attractive nor did it give me more body. I also noticed that I could not find a way to message my colorist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover grey hairI used esalon for the first time and it was enough for me. I followed the instructions every step but it didn’t cover my grey hair and the very little colour was gone after the first wash. Very dissatisfied with the product: extremely strong smell, small price-poor quality. Not recommended, waste of time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Andrea! We are sorry for the inconvenience. Please check your emails, we got back to you to help you. |
SaddenedThe color isn't what I'd hoped for and the root color was different than the ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No gray coverageIt turned out a beautiful color but it didn't cover a single gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNallely - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |