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Custom Color Set
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66,655 Verified Client Reviews |
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Love the colorLove the color. The only reason it is not a 5 star is because my gray is so stubborn, after just 2 weeks my gray was back. I really don't mind, I get natural highlights. :) 0 of 0 people found this review helpful. Did you? |
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hair colorLove the color...doesn't cover my gray as well as I would like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Easy to work with - phenomenal resultsI am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience! 0 of 0 people found this review helpful. Did you? |
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Good Hair ColorHair color is good and lasts a little longer than drug store versions. Just can't seem to get the color exactly right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
My hair is pink not copper..Don’t know why my hair is pink but I chose a copper colour.. not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what i was hoping forMy color is dull after a couple of days. The gold tones are coming through when I wanted ashy tones. Too brassy....and really one toned, not multi layered color. Also the lack of ability to order highlights along with your color is disappointing. 0 of 0 people found this review helpful. Did you? |
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Roots not the sameMy kit came with 1 color for my hard to cover gray and another for the rest of my hair. I followed the directions to a T. Now my roots look orange and the rest is dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Rubbish!Complete wrong colour , I ordered mahogany copper, when the dye was on it went dark purple when I was the dye out my hair is now a dark brown and the ends r a diffrent colour! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Vanessa! We are so sorry to hear about your hair's outcome. Please check your emails, we got back to you to help you further. |