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Color Set
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66,713 Verificado Comentarios de clientes |
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Great experience, faded quicklyI loved the packaging in the box, and it was easy for me to apply myself. I would have liked a bolder red, like a "little mermaid" red. It faded out quicker than the 8 weeks and is now a copper color. It doesn't look bad at all, but I'm still waiting on my hair color to be shipped. Overall, it's worth the money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerry - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Please stop sending me medium brown colorHi there thank you for trying to help.i don't like the turn out of my color.i want lighter color but it getting darker which shows the strong aura of my face.i really want to get a color I likes much? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicky - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Great colorHydrogen peroxide dries out my already dry hair requiring extras. Can't seem to get rid of the dryness 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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First time great-last time not so greatThe first time I used your product, my hair looked really good and healthy. This last purchased my hair seemed very dry afterwards I left it on for the correct amount of time so I am not sure what happened. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We are sorry to hear your results felt dry. We would recommend that when performing the Rinse Through Your Ends step in your Personalized Instructions, massage the leftover mixture into your hair until it feels creamy before you add water and rinse. We hope this information is helpful! |
Too too lightNeeded highlights but these were headlights! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVickie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Too many graysAfter surviving cancer, my hair changed to a bunch of gray. Not even your product will keep the grays at bay for an ample amount of time. I prefer not to put so many chemicals in or on my body now especially if the gray is going to come right back anyway. I will have to love where my hair is now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry that your hair color did not provide the coverage you expected. After surviving cancer, we completely understand not wanting to put more chemicals on your body. Again, we are sorry that you were unhappy with your color results. |
Slightly disappointedI have noticed that my hair color seems to wash out pretty easy. It's only been two weeks and I already need to color my hair. Not because of growth( my hair grows slowly) but because of fading. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYumi - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
After 3 years, I give up on eSalon.I have tried for 3 years to get eSalon to tone down the hair color so that my hair doesn't look red when I dye it. My hair has never been red, or even slightly reddish. Every single order has been followed up with a note to them that the dye turns my hair red. I give up! I don't have this problem at all when I buy Medium Ash Blonde from the drug store. I really wanted to make this work, or I wouldn't have tried for so long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilyn - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Really easy to use.I like the product with easy directions a good overall grey coverage. I kept mine on for just about an hour and it still would cover those stubborn greys by the temples. The rest of the head was fine though 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not happyI was so excited when I signed up with esalon as I color my hair regularly. I ordered this over a month ago and just recently used it. The root color didn't match the end color making it very noticeable. Rinsing the color out took a lot of time. Think I'll stick to my box of color from the store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |