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Custom Color Set
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66,772 Verified Client Reviews |
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It will not dry ur hair, promise!This product was worth all the penny. It did not dry my hair after coloring my hair. Color looks more natural, although I wish they ha e the color that i like but all in all I'm satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
GoodTurned out good, but a little dark. So, it’s not light brown, it’s more medium to dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great productWould like a slightly deeper shade of red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Color Joy!I love my color, only thing I’m not to excited about is that my sparse white hairs along the hairline does not color or hold well. It either stays white or if does catch the color it fades quickly.The shampoo / conditioner/ tint is amazing! Keeps my hair silky soft and smells beautiful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlynn -We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color is awesome!I am very satisfied with the new shade that was made for me.. but now one week later I had to write to you to tell you that my color totally faded and dull and washed out! I’m very disappointed .. I will send you a photo .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Perfect!I had an issue with my previous color being brassy but they addressed that immediately and I am now loving my color!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Too dark too much ammoniaEnd result was not bad but the color was darker than the picture shown way darker and it had too much ammonia.I do keratin treatment so I rather have it with less I will skip the next order for now. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great color but ...I love the way my hair looks after using the personalized color but now that I've ordered a new shade I'm starting to wonder if they are actually hair stylists. They only ever send 20 vol developer and since I went darker the roots ends color definitely should have come with 10 vol or less to better save the integrity of my hair. Other than that though they are easy to communicate with and my color looks great! 13 of 14 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
TOO DARK- AGAINNEW FORMULATION IS STILL TOO DARK. FOR THE THIRD TIME. CANCELING MEMBERSHIP. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ReviewI am pleased with the color that came and look forward to the next one maybe something with a bit more red though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |