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Custom Color Set
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66,903 Verified Client Reviews |
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I like the colorBut I wish it would last longer. I received an almost empty bottle of the Developer. I was not able to apply it. I just did the front rim of my hair. Didn’t have enough. Please sent me another 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our represtatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Not pleased with my last colorMy last color failed within 2 or 3 washings. If this happens again I will be canceling my order. After about 2 weeks is just washing out not pleased at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanis - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
color changewent to dark. need a hint of red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Coloring was easyI liked the ease of the product. The color was just a little off from what I thought it was going to be. Going to try a different color to see if I can get the color I'm looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
coloring at homeI had some difficulty mixing in the bottle. A large clump got caught at the top and it was difficult to mix it thoroughly. The final color was a little lighter than I thought it would be, and it didn't cover the grays very well at my temples. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Will order againIt was a darker color than i have had in the order prior but the color is always long lasting and covers my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Great ProductThis hair color worked way better than the others on the market. Better coverage, just as easy to use, and true to color. I just wish they included a cap while the color is processing. That would make it much easier. Think about including it...........would only cost penny's to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
couleri love the colour and a friend of mine bought the product when she saw my hair but i forgot the referal her name is Lisa Alexander 0 of 0 people found this review helpful. Did you? |
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This was, by, far the best brown color for me that I've ordered thus far!I am still finding it difficult to cover my gray roots for longer than 2-3 weeks...any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color -a match but my scalp itched for daysThe color was a great match. My problem was the chemicals made my scalp very itchy. Hopefully there is a sensitive scalp formula. Update: My formula has been changed by my colorist and it's now itch-free! 0 of 0 people found this review helpful. Did you? |