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Custom Color Set
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66,566 Verified Client Reviews |
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Its okI really like the hole idea of this and the kit is so so cute but I asked for pictures to make sure I was getting the right color I wanted and of course I didn't get the correct color , so im pretty upset . I really wish It was more of like the photos I was told it would look like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
perfect brownI tried the other company that sells a salon-quality color set and hands down, e-salon is much better. I have heavy grays and use the kit to cover them only (I also have highlights). It leaves a glossy shine, and true brown color. The amount of product provided is enough for complete coverage. Other company left a reddish cast on my hair, and left a weird, dry feel to my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKPinSC- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Color doesn't last like it used to.I colored my hair in the past and was actually shocked that it lasted just about 3 months until my next order came in. Now I use it and last 3 weeks maybe not even a month. For that I can buy the cheap stuff and get a good color that covers all my Grey's except doesn't last. If not mistaken cause it's been awhile since I've been using esalon but I could swear the store hair dyes lasted longer then 3 weeks and are under $10.00. 312 of 318 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
First time with eSalonGood cover, was a bit dark. But still nice 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatrice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Darker colour for fall and winterI change the colour generally in the fall to a darker tone and the highlights show more with the darker colour while using the tint rinse 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you |
1st time using eSalonI like it, it did cover a lot of my gray hair (but 4-5 didn't + some were lighter (bronze or golden color). I like the color but I wish it colored my hair lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Changes…I’ve been a customer since 2016. I loved ESalon because the color was perfect, but mostly because the color covered my gray (actually all white) roots. And it lasted until my hair grew out, about 3 weeks. Now though… ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white come back within 2 weeks. I have always followed the directions, but at this rate, I might as well go back to the drug store formula I was using before. Cheaper and it lasts about as long. Come on ESalon! You were great in the past. Why change a good thing? 610 of 621 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like it but…Hard to cover grays completely. They’re covered but I still looks like a different shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect product, perfect customer service!! ****I was excited to receive my first ever eSalon kit and dyed my hair as soon as it arrived. From packaging to instructions and the product itself, I absolutely loved it! Great first impression. (I had asked for a blue/black and left notes that I really would love to see an amazing blue hue and what my hair history had been!) I dyed my hair and waited for it to naturally dry and went outside to take a picture and get a good look. Unfortunately, the colour was not as expected. It was like a soft black but I could still see a red/brown tone to it, no blue. So I thought I would email directly and just explain with a few photos that it didn't come out as planned, which was a shame. Within 24 hours, I had a response from Jennifer! She was quick to reformulate the dye and said that I would see the changes on my account but also said that if I wish to use it earlier than my scheduled 8 weeks reship, I could and it was at no additional cost! Just amazing! (I also asked for her professional opinion as to when I could redye and an even quicker response was given) I waited for my next package to arrive and I was (again) excited to see if it was going to work with the new formula and I dyed my hair once more. The result was........ PERFECT! Black with a beautiful blue hue!! I love it and couldn't be happier with the result and the customer service! I would highly recommend them to everyone I know! 0 of 0 people found this review helpful. Did you? |
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My perfect color!I haven't had my hair the original color for over 35 years, my color is exact now, same as when I was a teenager! Can't buy this color in a box!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the color! We truly value your feedback and look forward to hearing from you again in the future! |