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Custom Color Set
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66,566 Verified Client Reviews |
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Colour turned out beautiful although warmer than I thoughtI really like the colour of my hair although it turned out a bit warmer and with more of a red undertone than I thought. The instructions were great although dividing my hair in 4 sections with long and heavy hair and pinning them up was not doable as it is just too heavy and bulky to work around so went in more sections. Other than that I am absolutely happy. Brush that was supposed to come with my order was missing but the colour still turned out fine and it's even and not patchy. 0 of 0 people found this review helpful. Did you? |
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Wrong colourThe product itself comes in a great package with everything you need, however communicating what I wanted was difficult. I asked for a cool ash colour and received a warm almost auburn shade. There is no way to know what colour they have sent as there are no details on the package besides your name so it's all a surprise once it's applied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Was great for a few weeksThe color was perfect and it covered my grays well. The packaging and instructions were great. The customer service was great. After just a couple weeks the gray's started peeking through and now (halfway before I'd usually touch up) my roots need retouched badly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Superb!I’m very particular in everything I do. I deliver high standards in my work and expect high standards in return. This coupled with being a natural cynic means, in short, that I am a customer service nightmare. Products or services which over promise and under deliver are a particular bug bear of mine Therefore, it was as much of a surprise as a pleasure to give five stars here, which doesn’t even do the product/service enough justice! The hair colour arrived in lovely packaging, which made what is usually a chore a complete treat. It felt like receiving a present, but without any strings attached. Mood. The stain guard and remover were fabulous additions, something which you do not get in high street dyes. Usually I put moisturising cream around my hairline, which doesn’t work and means everyone knows I’ve dyed my hair, which is a complete liberty when I’m trying to pass as ten years younger. Can hardly say I haven’t coloured it when I have a one inch brown halo around my face, can I? The box contains two pairs of gloves which fit snugly and weren’t flimsy. The ones in shop bought boxes are thin and appear to be made for someone with hands not dissimilar to those of Peter Shilton. Surely, I thought, there’s got to be a snag! Nothing can be this good. Can it? I smugly awaited the results, feeling certain the coverage would be poor and my cynicism would be justified. Mais, non! The coverage was the best out of all the home dyes I’ve ever used and less messy too. The consistency of the colour was also really user friendly and so by the end I didn’t look like an entirely different ethnicity, which always helps (Because in this day and age of wokery, before you know it you’ll be lynched for black fishing, a la Jesy Nelson. It’s a minefield! To conclude, I’m a convert and you’ve just got yourself a new customer. Thank you. 0 of 0 people found this review helpful. Did you? |
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My hair has been color corrected by the last formulaWhat can I say. My hair was and unnatural red from the first color. The second corrected formula was good for 4 days. Now my hair is orange in the sunlight! I can't say these colors work well. I'm really sad. I'm 65 years old with BOZO THE CLOWN ORANGE HAIR! NIX THE ABOVE. My colors is good after the last formula correction. 0 of 0 people found this review helpful. Did you? |
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Returning Customer HappyAfter a few years away from eSalon, I returned because my new stylist wasn't getting my color preference. No matter how many pictures I brought in, my color missed the mark. I returned to eSalon and was happy to get a color that will get me closer to what I ultimately want for hair color. Glad to see the team is looking at my pics. I am a returning HAPPY customer. 5 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
GreatHair coverage considering I went from a bleach blonde to a dark red. Only not giving it the full 5 stars as the colour was a bit too dark for what I wanted. But I'm sure with some tweaking I will get to the colour I want. 0 of 0 people found this review helpful. Did you? |
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Product great, shipping terrible.The only complaint I have has nothing to do with the product. It is the shipping. It takes just shy of a month to get to me. I can get things faster or around the same time from China! So aside from the terrible shipping time, product is great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and shipping each and every day. We hope to continue helping you find hair perfection! |
Overall Good QualityThe color is good and very easy to apply. I live that esalon includes step by step instructions and all the necessary tools you will need for your color application. I think it’s just me that I have in my head that I want more shiny hair but it maybe it’s not the color and it’s just my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Colorcolored my roots this weekend and there was a very noticeable hot root, not sure what to do other than wear my hair back to cover it. Love my root color but such a difference from my roots to the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |