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Custom Color Set
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66,566 Verified Client Reviews |
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My colorLove the color and the way it covers my gray. Also love how I can "tweak" the color and the timeframe anytime I'd like. My color is not lasting like it used to. Three weeks and it's washing out. I see I'm not the only one with this issue. What can you do ESalon!!?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Allison, we’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Colour not lasting more than 3 weeksI have to agree with some of the clients' reviews. As much as I love the colour of my hair, I find that it doesn't last as long as it used to. I thought I was the only one that felt this way but, it looks like something has changed for sure! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Color was perfectI loved the color but it did not cover the grey well; especially around my face. This is the only complaint that I have 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
I liked itThis was good but it was weird doing my roots one color then adding the other color afterwards to finish 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thanks for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Excellent productI was afraid that the quality, quantity and hair color was not going to work. I have stubborn white hair that color has a hard time covering. I have a lot of hair, so I thought the quantity of color was not going to be enough specially when my hairstylist used to say I need more color quantity then the regular customer. Also I was worried that the color was not going to be what I wanted and was going to mess up my highlights, it didn’t, I followed the instructions and in the end it was enough product, the color did cover my white hair, and I love the way the color comes out, perfectly! I highly recommend it. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsNatercia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Didn’t fully cover graysNot strong enough to cover my stubborn grays Did exactly as required but still not covered 🤦♀️ 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Glossy hairCovers grey and leaves hair glossy 0 of 0 people found this review helpful. Did you? |
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Product not the sameThe last two times I have used this product was very disappointing. The color left a red tint and it was adjusted. When I used the adjusted dye, it didn’t even take in the root where I started the process. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I could not receive this shipment. I had changed jobs and moved.I was not in Tacoma to receive this shipment. I thought I had changed my account to reflect that I did not need any more shipments. Please refund the money for this one. Thank you Michelle Rowland 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Its okI do not like to dye my hair for starters. I do not like that the smell is so strong. I dont like that color fades off grey fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |