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Custom Color Set
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66,566 Verified Client Reviews |
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GreatHowever I have very long hair and understood I was paying for 2 bottles at 32 dollars every time you charge me and some change. I have complained before that I don’t have enough product for all of my hair but still this keeps happening. Am I missing something? Is there a way I should be doing this that I missed? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HAVE YOU CHANGED MY FORMULA?The last couple of my custom color sets haven't been consistent! Particularly the last one I used that was prepared on October 4, 2021. It didn't cover my gray, it appeared that the formula did not blend together so easily and my results were bad coverage, not as rich in color as I usually have. I felt the result was very disappointing! I don't know if another consultation is in order? I'm thinking about changing color to match more with my roots? I really don't know what to do at this point. I have one more box that had been made for me. I guess I'll see what happens with it. 827 of 863 people found this review helpful. Did you? |
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LovelyI do recommend to get yours. Only thing would recommend it is more sustainable packaging. Thanks :) 0 of 0 people found this review helpful. Did you? |
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Perfect colorIt didn't cover all my greys but it was the best coverage I have found in the past year. The color was exactly right. My hair is thick and curly and for this next application I will try to apply in very thin hair sections. But my hair was very dry after application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Darkest BrownColor is holding good, softer hair, only drawback was the grey creeped through to fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaunya - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Pre color spray,I'm sure I'd have loved it, but the spray bottle wouldn't spray. I'll have to get a little spray bottle to put it in for next time. I'm changing my rating because they are sending me another bottle with my next order at no charge! I love when companies take care of their customers, it shows they really care about us. Thank you for doing this. 0 of 0 people found this review helpful. Did you? |
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Seems differentPro: Other than spending a fortune at a salon, eSalon color has by far been the best product I've used on my hair. Pro/Con: I love the try it on function for the Aura colors. It would be awesome to have that same function for the esalon coloring as well. Con: My grays don't seem to stay covered near as long anymore. Not sure if that's due to a change in their formula or a specific ingredient or what but I will give the pre color balancer a try when it is back in stocks, hopefully that helps. Con: I would Love to see esalon offer text messaging as an option for upcoming order reminders. It is so easy for me to miss the email and forget to change my order before it ships if needed. Overall, I think this is a wonderful company with evolving products, flexible delivery options & great customer service and I hope they continue to thrive and keep prices down for us. P.S. I would like to suggest we receive free shipping on all Autoship plan orders. TY 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We truly appreciate your feedback and take every word to heart! We are also so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
colorIts darker than the medium blonde but I like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Lovely resultsNot quite as ashen as I wanted but that’s probably to do with my underlying colour. Notwithstanding, the results were very nice 0 of 0 people found this review helpful. Did you? |
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You finally got the formula to cover gray heart.So, ALL my previous orders have never colored my gray roots strong enough. I have black hair and stark white/gray roots. Your previous formulas left my roots with a pink halo- kind of embarrassing really! On the last application received in February, it finally covered all my grays nice and dark. I have NEVER done anything differently prior to applying it. There are never products in my hair except for just shampooing (no conditioner) the day prior. So, something in your formula was done better. Please continue to send me that perfect formula, because I feel I wasted my money on all previous terrible pink halo looking orders. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |