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Custom Color Set
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66,566 Verified Client Reviews |
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Not exact colorThe product in general is amazing. The color was not exactly what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Disappointed in the declining quality and coverageI have been a eSalon customer since 2012, and I have to say I have not been impressed lately with this product. I feel that with the introduction of the "pro toner" the quality of what I have been using for years has gone down drastically. My color is no longer lasting, it is not covering as well (today it looks as though I used a rinse on my roots not a color to cover the grey and I even left it on 5 min longer than suggested!), and the product has been VERY inconsistent. Today when I mixed my dk blonde the product looked dark brown almost black in the bowl, last time it looked grey in the bowl. It used to be consistently a dark golden color. With the price going up the last two years I expect the quality to stay the same, not go down. If it continues like this I will have to go looking elsewhere. 551 of 568 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Overall goodI love all the accessories you always get, gloves, stain remover, etc. the color is good but for some reason my sideburn area never gets all the grays covered. I went from boxed store dye to esalon, and while esalon is great, boxed color covered my hairline/sideburn areas just fine. This has not been the case with esalon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AmazingI think with just one time I've found my new go to color system. I normally use box dyes but this felt like my hair felt after leaving the salon. Quality for sure, but not with the price tag. 💕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
easy and professional lookingOnly complaint is plastic gloves are too small. Send some extra large. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Like the content but too orangeIt came a bit too orange. Took 4x washes to quiet the colour . 1 of 1 people found this review helpful. Did you? |
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It Looks Good on MeI like this color - it could be a bit brighter, more red less brown - but I do like it. Especially like it with the highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Darker shade betterI liked the shade but it seemed to fade quickly and greys showed quicker. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHey Melinda, we’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
colorMuch better grey coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Lela, thanks so much for your feedback! We are so very happy to hear that you are loving your adjusted customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Great productWorks good just need to find that perfect tint for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melanie! Thank you so much for sharing your feedback with us! We're so happy to have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |