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Custom Color Set
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66,713 Verified Client Reviews |
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It's just not dark enough!I was hoping the modification i recently requested to remove any red/copper tones to the Dark Brown base color I've been using would be darker, but it comes out as medium brown & still seems to have a bit of a red tint. It may be the lighting, idk But it's still not as dark as I'd like it to be. I an looking for a chocolate brown...which I thought was pretty dark. Any tips here? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Still waiting for my colour to arrive!Placed an order on the 29th of September and today its 14th October still haven't received it and I've sent two messages to esalon and still haven't heard back from them I've been a customer over a year now I order every 3 weeks as I'm based in Ireland seems to he taking longer every time it's getting annoying now waiting . 0 of 0 people found this review helpful. Did you? |
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Just RIghtafter trying two different colors; one was too light and red, one was too dark and black, this hit the jackpot. I love it. May add highlights in the future but right now I just want to do this. 0 of 0 people found this review helpful. Did you? |
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Still having a problem...My gray roots are more like a golden blonde and not at all like my coppery golden brown length. 0 of 0 people found this review helpful. Did you? |
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First TimeFound this product online and at 75 said why not". East to use and color really brought interest and shine to my dull hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Color rStill doesn’t cover my discusting while hair … but love the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Susan - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love the colorI love the color but the color did get all my grays Also I really loved the way my hair color was even from top to ends I’ve tried this color before through other products and my roots always came out lighter Will order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Great color, but…My roots and fine hairs around my face are still not being covered well, even with the new directions. Also, the color washes out way too quickly. The color is great, but… Do you have any suggestions for maintaining color for more than a week or two? 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that your hair color is not covering greys and your hair color is fading faster than expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I love the colorI love the color But it still is not adhering to the grays in my hair! Please help 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI enjoy the color just need a lighter Blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStarla - Thank you for sharing your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |