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Custom Color Set
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66,566 Verified Client Reviews |
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Love the colorI love the color but the color did get all my grays Also I really loved the way my hair color was even from top to ends I’ve tried this color before through other products and my roots always came out lighter Will order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Great color, but…My roots and fine hairs around my face are still not being covered well, even with the new directions. Also, the color washes out way too quickly. The color is great, but… Do you have any suggestions for maintaining color for more than a week or two? 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that your hair color is not covering greys and your hair color is fading faster than expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I love the colorI love the color But it still is not adhering to the grays in my hair! Please help 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI enjoy the color just need a lighter Blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStarla - Thank you for sharing your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
JoAnne 8302022Product is always very organized good directions left my hair a bit drier than excepted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I HATE sitting at the salon for 2 hoursFound out about this company because of the pandemic & love the company, their Products s & customer service… my only complaint, it seems like I need more color for my roots but not enough to buy two kits. They really should make an option to buy a larger size, when I asked they told me to buy two. That’s wasteful, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Darker than I expected it to be but still a great experience.I was disappointed that the colour came out so dark...I wonder was it because brown was added to the mix....I did use the copper Tint that I also purchased and I loved the colour it gave me... I will message my colourist and discuss making up another colour as I believe in this process and do love how soft it left my hair. I believe I just didn't explain my colour needs very clearly from the beginning perhaps. 0 of 0 people found this review helpful. Did you? |
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roots!I liked it very much except the roots were very red, I would have rather had a chestnut. Thank you. 0 of 0 people found this review helpful. Did you? |
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I liked itI have been trying to have a color that sticks to my hair for years now, all of the products I have used from the stores color my grays real bright and the rest of the hair stays dark making it a huge contrast that I have to color it back to dark. I used to wear my hair warm red and I loved it then! but then I had it dyed brown once and could never regain my usual red hair. I intent to go lighter than this, but I was afraid I would have the same situation I´ve always have, to my surprise redish color came back (I wish I had chose lighter red) it is a dark auburn, but there is something to start I guess! I really liked it. The only thing I saw is that you send very small amount of the conditioner, and the ends are very dry, it really needs a bit more. I wonder if I can go lighter next time and if will work. I will let you know. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry that you weren't completely satisfied with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Happy customerI just moved so I wasn’t able to use my hair color for 3 months but it was still good and the color came out fine except for the spots on my bangs that I missed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re pleased to hear that you’re enjoying your personalized color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |