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Custom Color Set
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66,689 Verified Client Reviews |
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gloss hair colorPlease add gloss to all my hair color orders. I see you are shipping hair color now. Please ship hair color gloss separately anf don't wait for next order. I will wait to color my hair until it arrives Thank you Sandy Evans 0 of 0 people found this review helpful. Did you? |
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Not quite there yet!I really need it just a touch blonder. One more go with you before I give up! 0 of 0 people found this review helpful. Did you? |
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It's alrightI love the packaging. I especially liked the shampoo and the conditioner. I wasn't too impressed with the actual hair color. I think I can get better results with drugstore hair color. 0 of 0 people found this review helpful. Did you? |
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Didn't stayThe color washed away in 9 days and I used shampoo and conditioner , color boost. All from e.salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
I like it but is still to Dark for me...I love the product with a few more tweets maybe we get right for me... 0 of 0 people found this review helpful. Did you? |
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Didn't last longI did love the color, but I dye my hair to cover my gray hair. This hair dye lasted just as long as the over the counter brands that I normally purchase. Since that is the case, it's more convenient to buy my dye from the store. 0 of 0 people found this review helpful. Did you? |
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I asked for a plum and got even more redI asked for my hair color to be adjusted to a more purple/plum hue instead of a red/burgandy. My first hair color was perfect to my natural color. I couldn't have been happier, if that was what I was looking for! When I received my color the 2nd time and saw the changes from the original, there was more red (by the percentages) I even called esalon to inquire about what the color numbers meant and the percentages. I explained that I wanted a more purple tone than red. The person I spoke with reassured me that red and blue make purple and it would come out like a plum/eggplant color instead of red (altho the color diagram did not reflect that). Needless to say my hair is now light brownish red than a deep burgandy or plum. Will see what the 3rd time brings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry that you were not 100% satisfied with your color results. Since the color did not turn out as you expected, we we see that your colorist has already adjusted your order based on your feedback. Again, we apologize that you were not totally satisfied with your experience. |
FriedAbsolutely fried my hair. Feels like straw no matter how much I condition it. I followed the instructions to a t and I'm afraid I'm going to have to shell out more money to chop off the damage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole- We’re sorry that you were disappointed by the results of your color application and your hair felt damaged. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
My hair is still redMy roots are brown like I wanted but the rest of my hair is still red. So I still look like I need my roots done! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
BAD REACTIONOf course the pretty package comes, directions on top and I was eager to start. I NEVER had a reaction to the color at my high end salon before but as I put the first solution on my roots, my hair started to BURN like FIRE!! I didn't want to waste the $...but my scalp was burning red and after only 6 minutes a root application I had to rinse it out..... not only did the coloring product come out but so did A TON OF MY HAIR! My scalp was still burning 6 hours later lying in bed and today as it sits in a ponytail. MY SCALP STILL BURNS!!! I would tell anyone to stay away from this product, the amount of ammonia was far above and beyond anything I've ever encountered before!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine- We’re truly sorry to hear that you experienced a reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details. |