|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Too many graysAfter surviving cancer, my hair changed to a bunch of gray. Not even your product will keep the grays at bay for an ample amount of time. I prefer not to put so many chemicals in or on my body now especially if the gray is going to come right back anyway. I will have to love where my hair is now. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We’re sorry that your hair color did not provide the coverage you expected. After surviving cancer, we completely understand not wanting to put more chemicals on your body. Again, we are sorry that you were unhappy with your color results. |
Slightly disappointedI have noticed that my hair color seems to wash out pretty easy. It's only been two weeks and I already need to color my hair. Not because of growth( my hair grows slowly) but because of fading. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsYumi - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
After 3 years, I give up on eSalon.I have tried for 3 years to get eSalon to tone down the hair color so that my hair doesn't look red when I dye it. My hair has never been red, or even slightly reddish. Every single order has been followed up with a note to them that the dye turns my hair red. I give up! I don't have this problem at all when I buy Medium Ash Blonde from the drug store. I really wanted to make this work, or I wouldn't have tried for so long. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarilyn - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Really easy to use.I like the product with easy directions a good overall grey coverage. I kept mine on for just about an hour and it still would cover those stubborn greys by the temples. The rest of the head was fine though 0 of 0 people found this review helpful. Did you? |
|
Not happyI was so excited when I signed up with esalon as I color my hair regularly. I ordered this over a month ago and just recently used it. The root color didn't match the end color making it very noticeable. Rinsing the color out took a lot of time. Think I'll stick to my box of color from the store. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMandy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
This did not work for me.I do not wish to continue to receive your hair color as it did not work for me. I feel much safer going to my stylist where she can make sure my color doesn't turn too white or ORANGE. 0 of 0 people found this review helpful. Did you? |
|
Product ok color NOTExperience was ok but shade was DARK not Medium as requested. Definitely needed the stain remover pad which didn't work well -rubbed hard didn't even remove all as color very dark. I've colored for over 40yrs & never had trouble with removing color before. Thanks for your services. Color Save Shampoo was great. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChar - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Too dark.I keep trying to get the color lighter. My hair is actually lighter than the formula they send. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarilyn - Thank you for leaving us feedback on your order. We apologize you were unhappy with your color being darker than expected. Upon reviewing your account, I was able to see that we reformulated your color to go lighter. If you should need any more changes made to your color, your colorist would be more than happy to make those changes! |
No longer want to use productNo better for my hair than loreal. Thanks for trying. 0 of 0 people found this review helpful. Did you? |
|
made hair brittleFirst off I have always dyed very light blonde and actually went darker than usual when i started using esalon. It made my hair very brittle and very susceptible to heat. I have used a straightener in the pass with the protective heat spray as to not damage my hair. Since I started to use ESalon i have had to cut my hair several times as it has burnt my hair n(I have not changed the heat setting) I actually tried to lower the heating but with the same results. my hair is fried, I do not understand this so i am taking a break from this color to repair my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLiz K. - We sincerely apologize the color not only came up too dark, but that you feel that our product damaged your hair. Since your eSalon experience has been unsatisfactory, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |