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Custom Color Set
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66,689 Verified Client Reviews |
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Meh...I really don't see that it's any better than a drug store brand that's less than half the price... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Same as store brandIt wasn't better than the stuff i can get off the shelf. It is about the same, and I don't have to wait for it to come. 0 of 0 people found this review helpful. Did you? |
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custom colorI liked the hair color. Gray coverage is wonderful. I wish the product had different tones and natural looking highlights. 0 of 0 people found this review helpful. Did you? |
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Hair color.The color is darker than expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Custom Hair ColorThe color was perfect the first few days. I waited 48 hours to wash my hair. After I washed it, I ended up with the red/gold crown and very light blonde lengths I was trying to get rid of with the medium blonde color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great experience, faded quicklyI loved the packaging in the box, and it was easy for me to apply myself. I would have liked a bolder red, like a "little mermaid" red. It faded out quicker than the 8 weeks and is now a copper color. It doesn't look bad at all, but I'm still waiting on my hair color to be shipped. Overall, it's worth the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Please stop sending me medium brown colorHi there thank you for trying to help.i don't like the turn out of my color.i want lighter color but it getting darker which shows the strong aura of my face.i really want to get a color I likes much? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Great colorHydrogen peroxide dries out my already dry hair requiring extras. Can't seem to get rid of the dryness 0 of 0 people found this review helpful. Did you? |
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First time great-last time not so greatThe first time I used your product, my hair looked really good and healthy. This last purchased my hair seemed very dry afterwards I left it on for the correct amount of time so I am not sure what happened. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We are sorry to hear your results felt dry. We would recommend that when performing the Rinse Through Your Ends step in your Personalized Instructions, massage the leftover mixture into your hair until it feels creamy before you add water and rinse. We hope this information is helpful! |
Too too lightNeeded highlights but these were headlights! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |