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Custom Color Set
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66,541 Verified Client Reviews |
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I asked for a plum and got even more redI asked for my hair color to be adjusted to a more purple/plum hue instead of a red/burgandy. My first hair color was perfect to my natural color. I couldn't have been happier, if that was what I was looking for! When I received my color the 2nd time and saw the changes from the original, there was more red (by the percentages) I even called esalon to inquire about what the color numbers meant and the percentages. I explained that I wanted a more purple tone than red. The person I spoke with reassured me that red and blue make purple and it would come out like a plum/eggplant color instead of red (altho the color diagram did not reflect that). Needless to say my hair is now light brownish red than a deep burgandy or plum. Will see what the 3rd time brings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry that you were not 100% satisfied with your color results. Since the color did not turn out as you expected, we we see that your colorist has already adjusted your order based on your feedback. Again, we apologize that you were not totally satisfied with your experience. |
FriedAbsolutely fried my hair. Feels like straw no matter how much I condition it. I followed the instructions to a t and I'm afraid I'm going to have to shell out more money to chop off the damage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole- We’re sorry that you were disappointed by the results of your color application and your hair felt damaged. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
My hair is still redMy roots are brown like I wanted but the rest of my hair is still red. So I still look like I need my roots done! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
BAD REACTIONOf course the pretty package comes, directions on top and I was eager to start. I NEVER had a reaction to the color at my high end salon before but as I put the first solution on my roots, my hair started to BURN like FIRE!! I didn't want to waste the $...but my scalp was burning red and after only 6 minutes a root application I had to rinse it out..... not only did the coloring product come out but so did A TON OF MY HAIR! My scalp was still burning 6 hours later lying in bed and today as it sits in a ponytail. MY SCALP STILL BURNS!!! I would tell anyone to stay away from this product, the amount of ammonia was far above and beyond anything I've ever encountered before!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine- We’re truly sorry to hear that you experienced a reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details. |
Not the right colour and hasn't covered greyI asked for an ash light grey - what I get was quite a reddish-brown. I quite like the colour, but I wanted it as natural as possible- and my natural colour is not at all red. The grey hasn't taken the colour either - at all. What I do really like is the shampoo and conditioner! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLily- We apologize that your most recent order did not turn out as you expected.We see that you have already discussed our colour concerns with your colourist. Your colourist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colourist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a colour that will better suit your needs. |
I do not like the final color.The color final in my hair its so dar, look black, the color in the sistema look diferent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsther - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Great packaging.. and great suppliesReally loved the box and the TWO sets of gloves... the samples of shampoo and conditioner were very good! The color did not cover the grays for as long as I wanted. It faded. I had also pushed out my order a week. I am trying at the recommended four weeks now. I asked them to add better gray coverage.. so we shall see! 0 of 0 people found this review helpful. Did you? |
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Not so sure...Over time, this hair color has both bleached my hair & dried it out terribly. It feels like the diameter of the hair follicles are also wearing away... Need something less harsh & more color-depositing, not bleaching! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account in the amount of your most recent purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Excellent productI love this product and the colour of my hair. The rating will not allow me to click all five stars! 0 of 0 people found this review helpful. Did you? |
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there was no purpleI wanted a color that was dark as my nature color is dark, but I was wanting to picking up the purple/ violet as I had lighten my hair so right now when I went back to my darker color would be the perfect time to do that. it did not do that it just went dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |