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Custom Color Set
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66,541 Verified Client Reviews |
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Not so sure...Over time, this hair color has both bleached my hair & dried it out terribly. It feels like the diameter of the hair follicles are also wearing away... Need something less harsh & more color-depositing, not bleaching! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account in the amount of your most recent purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Excellent productI love this product and the colour of my hair. The rating will not allow me to click all five stars! 0 of 0 people found this review helpful. Did you? |
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there was no purpleI wanted a color that was dark as my nature color is dark, but I was wanting to picking up the purple/ violet as I had lighten my hair so right now when I went back to my darker color would be the perfect time to do that. it did not do that it just went dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I liked it before it fadedStarted to fade really quick and I only wash my hair once to twice a week with color treated shampoo and conditioner. I didn't think permanent would wash out like this did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
First colorColor was good, smell was really strong so not sure I like it so much. Will give another try. 0 of 0 people found this review helpful. Did you? |
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No one noticed!This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon. |
resistant greysI have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help . Thanks Suneera 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for. |
Nice colour but applying two bottles was a faffI applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right. |
Color didnt take.All the work (long process) and now I'm back to buying box dyes from grocery store! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience. |
Not quite dark enoughHoping my feedback helps with my next delivery and the results are closer to what I want 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsEm - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |