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Custom Color Set
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66,655 Verified Client Reviews |
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Dull looking colorI disliked the way my hair looked after three shampoos, I disliked also the way it made my hair feel and look, dull and faded 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsG R. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DisappointedThe 1st two orders were great! The color was good, shipping was on time. The instructions were clear except what to do with the additional product. Then I received my 3rd order, did exactly as the 1st two times, but when I went to rinse it out it turned into a very thick waxy feeling substance. I washed and scrubbed twice with no luck getting the goo out of my hair. I was stressed and was on the verge of being late for work. I call Customer Care and explain the situation, she said that doesn't happen often, but it does happen. She instructed me to go buy some clarifying shampoo. When I asked why this happened, she said possibly adding too much or not enough water to hair to work it into a lather before rinsing out completely. I ended up shampooing 6 times before getting the gunk out of my hair! I ultimately decided to give it one more try. This time was nearly identical to the last. So, I cancelled my subscription, I do not want to spend that much time shampooing. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Great ProductMy first two orders were spot on; perfect match. This last order was a little darker, but still good quality. 0 of 0 people found this review helpful. Did you? |
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Color applicationVery runny would have preferred gel type. You get the Gloss free only with your first order. I can not imagine not using it, because it is not very shiny. So that would make my next order too expensive for my budget. I was so excited... Just like any other hair color in a box that I have used. That's my immediate rating, it hasn't even been a week so I'll be able to rate the rest of the products that I bought and the update on how the color is doing later on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
to dark colorit turns my color way to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
colorits been 12 days since I colored my hair and on 2nd day my gray hair started showing I need a better color that could stay on for longer time please suggest what I need to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShravanthi - We're so sorry to hear your color didn't provide adequate coverage. We see you've spoken with your licensed colorist and have worked with them to formulate a new color for longer lasting gray coverage. We hope this color is your perfect match! |
Perfect application but colour darkerI liked the whole process a lot! Very easy to use. But even though it is the right colour it came out darker than I expected. Is it possible to make it a little bit more brigh? To resemble more a blend or copper, Ginger, and gold. I like the colour a lot, but it shows its full shine and brightness only in the sunshine. If you can, make the colour a little bit more light. 0 of 0 people found this review helpful. Did you? |
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Loved the color - hated the coverageThe color was spot on. 1 week after coloring, the gray started to show. Weeks later, I can see gray hair uncovered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
completely wrongMy custom color was supposed to be a copper red. My natural color has no issues lifting a couple of shades lighter. I knew something was wrong when the dye was dark, but i used it anyways And now my roots are dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Started out Gorgeous...My color started out Gorgeous! It was a deep mahogany brown with a rich red cast and a shine that I was very, very pleased with. I waited 3 days after coloring to wash my hair again. That was a bad day. My red began to lessen significantly, the shine faded too. The deep brown still seemed ok. Two days later, repeat, less red, now less brown and the xtra shine was gone. It's a week out from my first color and I do have color holding, no stray greys showing or anything like that. But it certainly didn't compare to the day I colored it. A couple more days, another shampoo. More faded color and shine. I'm pretty much down to having just plain brown hair now. I do already have my second kit as it came sooner than I expected. I will probably wait about 2 weeks and try all over again. If I get a second failure then my first try with eSalon will have cost me more than my regular stylist. If it works then it will have worked out to be the same price to get my hair colored, once by my stylist, twice by myself. Either way it seems I've not come out so far ahead as I thought I was supposed to. I should add that if I'm lucky enough to get the result I did with my first try at eSalon and it stays in my hair then I would be satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We're sorry to hear your color faded too fast. To ensure longer lasting tones, we recommend using sulfate-free shampoo and conditioner specially made for color treated hair. We see you've communicated with your colorist, who has adjusted your formula. We're also sending you a complimentary Devoted to Hue Color Enhancing Mask in Red to help maintain the vibrancy of your hair. Look for our follow-up email for more information. |