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Custom Color Set
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66,655 Verified Client Reviews |
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Not at all what I asked forI adjusted my color and asked for the reddest of reds. My hair is mouse brown. I have had good luck with previous colors but it's always just a hair off (no pun intended). The more I have tried to adjust, the less my desired color is. At this point I would go nearly black just to make it simple, but that's not even an option. I may try some of the other services elsewhere because it's been a constant struggle to get it right. Beyond that, the products are good. They last longer than other boxed colors and my hair always feels great after use. If we could get the color right, I would continue using it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Rootsmy roots was gray in just week , I thought it would last longer and the rest of the hair was perfect 👌 I loved it, I just want my roots to be taken cared off😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not a bad productEsalon, is not a bad product, and it takes out the time to go to the store. Where it falls short is that the coverage for me holds up to about the same time as any of the clairol, and ion colors I used in the past. So you pay for the convenience of delivery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
ColorI ordered dark blonde with copper and gold. I colored my hair and got dark brown with lots of red. I like the color but this color is what I always have used. Wanted something different. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still have grayStill have grays at temples. She coated it pretty good there, but still have them 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We're sorry to hear you still have grays at your temples. We are adjusting your color for longer lasting gray coverage. We recommend starting with problem area s like temples first to help increase the amount of color your hair absorbs. We look forward to formulating your new blend! |
Dull looking colorI disliked the way my hair looked after three shampoos, I disliked also the way it made my hair feel and look, dull and faded 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsG R. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DisappointedThe 1st two orders were great! The color was good, shipping was on time. The instructions were clear except what to do with the additional product. Then I received my 3rd order, did exactly as the 1st two times, but when I went to rinse it out it turned into a very thick waxy feeling substance. I washed and scrubbed twice with no luck getting the goo out of my hair. I was stressed and was on the verge of being late for work. I call Customer Care and explain the situation, she said that doesn't happen often, but it does happen. She instructed me to go buy some clarifying shampoo. When I asked why this happened, she said possibly adding too much or not enough water to hair to work it into a lather before rinsing out completely. I ended up shampooing 6 times before getting the gunk out of my hair! I ultimately decided to give it one more try. This time was nearly identical to the last. So, I cancelled my subscription, I do not want to spend that much time shampooing. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Great ProductMy first two orders were spot on; perfect match. This last order was a little darker, but still good quality. 0 of 0 people found this review helpful. Did you? |
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Color applicationVery runny would have preferred gel type. You get the Gloss free only with your first order. I can not imagine not using it, because it is not very shiny. So that would make my next order too expensive for my budget. I was so excited... Just like any other hair color in a box that I have used. That's my immediate rating, it hasn't even been a week so I'll be able to rate the rest of the products that I bought and the update on how the color is doing later on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
to dark colorit turns my color way to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |