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Custom Color Set
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66,655 Verified Client Reviews |
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Darker HairHello: I really do love your product and the coverage it gives, however it seems to be turning my hair darker and darker every time I use it. I am used to a blonde color and now I have brown hair. Can anything be done for next time to brighten things up a bit? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair colorThe first time I received my color it was too dark, so I had to take it down a few shades on my next order. I like the color and would recommend it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We appreciate your review. We are always hear to assist in your color formulations. We love hearing your feedback. |
I have to quitI love the color and the application. the results were great. But my doctor has instructed to stop coloring my hair for a while as it is falling out and I have to start treatments to get it back or I won't have any hair to color. It is a side effect of medicine they gave me. I hope I can get back on your good list soon. you have been great! 0 of 0 people found this review helpful. Did you? |
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d really change anythingI still see a little grey and it's a shade lighter than my normal color. Really feel it could be lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Easy to follow instructions, not the result I wantedI was so excited to try this new service, as I have been coloring my hair both at home and at the salon for years. Before dying this time, most red had faded from my hair and I was a light brown. I requested a blonde, red, copper tone - think a believeable Merida (The movie Brave) ginger color, which I have had before both from a salon and from boxed color. I was emailed before shipment saying "We see you've requested to go lighter and wanted to let you know that previously colored hair cannot be lightened since color does not lift color. However, we can adjust the color slightly lighter at your roots without developing hot roots and aim to maintain an even-toned, natural-looking result. So, we've gone ahead and made this change." Which sounded good, so I was okay with it. I followed the instructions to the letter, even as the bottles turned a darker and darker shade - but reddish tones are not always what they seem, so I pressed on. Even rinsing the color early as it started turning more red/purple color than I wanted. Now, I am currently sitting on my couch - with Bright red hair (think Mermaid Ariel). Not only that, but my roots are no where near the same color as my lengths... I'm not pleased, but hoping it will fade and hopefully the expensive color enhancing mask I also ordered in copper will help in time. EDIT: Was sent a new formula after waiting for color to fade (6 weeks). I was thinking that maybe yet again it was something I did, so in case my hair took the color too quickly (in the past at salons it has done) so I did not leave it on for the full time... Yet. Again. The color was so far off from what I requested. Again I asked for a gingery copper color... and I am again left without anywhere near the result. My hair is now a dull brown color, with no tint of red at all. So dissatisfied. Subtracted another star. 1 of 2 people found this review helpful. Did you? |
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Hair colorThis last one was darker than before and also made me break out behind my ears. I've never had any problems so I was very surprised about this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We’re sorry to hear that your color came out darker than you expected. We have reached out to you with Allergy Test information, as well as some tips for optimal color application results. |
Did not cover all greysThe greys that were covered were very light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Gray's not well coverDidn't covered my grays very well, the color was good I the part of hair that has no grays . thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
change colorI would like to go back to the original color selection please thank you, Debbe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbe - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Auburn hair when wanted ash blondeHair was ombré with blonde on the bottom and my natural color on top more than halfway. Natural color is a light brown. Requested medium ash blonde and did everything I was supposed to do and got auburn hair. Booooo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |