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Custom Color Set
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66,541 Verified Client Reviews |
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Still more red than I want.My hair on the 3rd change is still coming out more red than I want. We have chanew the formulation each time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hate it!I have had my hair EVERY color under the sun - from the whitest white locks to the darkest of blue black tresses, so I am in NO WAY unimpressed with great color! This - was NOT great color.... It was way, way, WAAAYYY darker than I had anticipated, and I had noted when choosing the color that I wanted it lighter, warmer, with tones of red (I'm naturally a dark auburn... brown in regular lighting, but flaming red when the sun hits it just right)... What I got was a flat, drab, lifeless, dark espresso brown. Hate it. Don't want it. Not gonna use it ever again! If you don't want to invest in a professional doing your color for you, but you don't know which box to get at the Big-Box store nearest you? - I highly suggest a well-known brand like F&ri@ (I don't want to give out their names & thus advertise another product - but you SHOULD be able to figure it out, if not, you probably shouldn't use this brand anyway - you have to be able to read... haha). Thanks, but, NO Thanks! I won't be using E-Salon color EVER again. 0 of 0 people found this review helpful. Did you? |
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Response From Our Experts. - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that i better customized to your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
first time userI used your custom hair color today. I didn't think it did any better at covering up my grays then a store box did. you really need to give more conditioner/w kits. I do not want any more sent to me..... thank you/ TERRY GILBERT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry to hear that your hair color did not provide the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide excellent gray coverage. So we have credited your account for one complimentary hair color order that you can personally retrieve any time. We hope to provide you with a color that can better suit your needs in the future. |
Can't decide if I picked my exact natural shade or if it didn't do anythingOn the positive side, my head isn't a funky color. I don't see a noticeable difference in my new color vs. what I started with, and it only did a so-so job on my grays. I have not only very thick individual hairs, I also have about 3X as much hair on my head as a normal person. Maybe I needed more product/more time to get better results. I'll probably try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Haven't used it yetHaven't used it yet. Looking foreword to it in the new year! 0 of 0 people found this review helpful. Did you? |
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Great color but not enough coverageThis is my first time using esalon so I was nervous, especially with so many products in the box. But I read the instructions carefully and timed everything out exactly. I was exited to see the final product, which I was starting to love, except there was one huge problem, I had a bunch of random gray hairs still gray! I am in my mid 30s and was blessed with my first gray hair at 18 years old. So I dye my hair now to cover up the grays that appear in the front of my hair and part. I guess I was hoping for more gray coverage than what I received. I am super bummed. The reddish color is pretty but just not with some gray left in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DarkerThis was darker than my usual colour and the roots seem to be coming through quicker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacky - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Meh...I really don't see that it's any better than a drug store brand that's less than half the price... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Same as store brandIt wasn't better than the stuff i can get off the shelf. It is about the same, and I don't have to wait for it to come. 0 of 0 people found this review helpful. Did you? |
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custom colorI liked the hair color. Gray coverage is wonderful. I wish the product had different tones and natural looking highlights. 0 of 0 people found this review helpful. Did you? |