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Custom Color Set
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66,541 Verified Client Reviews |
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to darkthe colour I have been receiving is to dark and the light blonde makes my hair look ginger so I don't want to receive at more and cancel my subscription thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointingIt had washed out within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not as expectedDarker than anticipated and my hair was so ridiculously dry until I went to a salon and had it professionally cut and colored. No amount of professional shampoo and conditioner or coconut/olive oil made it soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
did not workI had gray,after i washed my hair.i wanted burgundy not brown,my gray is corse so i dn't need anymore.cancel it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLilly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the right color againStill making my hair look red in the sun 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry to hear that the results of your most recent formulation had a red tone in the sun. We’d love to remedy this by sending you a complimentary reformulation to neutralize the red. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
ColorThe color is what I want. Downside is my hair is a tangled mess for weeks after I wash it. When I get it colored in the salon it is the exact opposite. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that your hair felt tangled after your color application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
NIGHTMAREI do not even know in where to start ,but i regret ordering,My package came in the mail, I was impressed with the presentation as well as the personal touches with name and all ,was so excited to try it had my best friend apply and followed rules to the T. To remove SHOULD OF BEEN MY FIRST sign that something was not right, i had to use dish soap out of desperation to remove product out of my head and thank God for Dawn.That night i went to bed and within 24 hours I was in the Hospital with two shut eyes a head full of sores and a rash from head to shoulders my head felt like it was on fire ,I had an Allergic reaction to the hair dye ,now I am sitting at home with the next 3 days out of work and sent home from Hospital with 4 different medications , this whole process has been a nightmare I am 42 years old i have been dying my hair ever since I was 18 years old and never have i had any bad experience with Salon or at home hair dyes. I regret it with everything that i ever ordered because now my chances of breaking out every time i dye my hair now it's mostly likely to happen again as the Doctor explained. PLEASE BE AWARE THIS PRODUCT IS VERY STRONG AND CAN TRIGGER ALLERGIC REACTION ... I wish they would allow me to upload photo because if they did boy oh boy i would of posted them .......... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissette- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Awful allergic reactionI bought a soft black color and I really like the color. My hair is shiny and bright, I know how can black be bright, but I am use to my color usually coming out dull. I have been coloring my hair for years and this is the first time that I actually love how it looks. The problem I have is that I had a really bad allergic reaction to the chemicals. For four days my head has been on fire. Yes I should have done the allergy test but I thought, why should I because I have been coloring my hair for years. For anyone who reads this, do the allergy test. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
Dissatisfied with gray coverageIn selecting my color, I was asked what my desired result was. I stated that I had very prominent gray at my temples, and forehead. I applied exactly as my directions read. My result was basically as if I bought store color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I'm left with red hairI tried esalon after seeing the many adds online because I had stared getting some unwanted gray hairs. Not a lot of grays, but enough that I wanted some coverage. I wasn't looking to change my hair color, but would have been ok with one or two shades difference. My first order lifted my hair to orange from light brown. Courtney called me and sent a follow up order to try and darken my hair to brown. Instead I got copper and even after a second follow up, I'm still copper at the roots and dark brown on the length. Even using tinted love in the red neutralizer, I'm still left with red hair. I hate this color I seem to be stuck with and don't recognize myself when I look in the mirror. I wish I had never colored my hair, instead of being left with copper roots and much darker hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |