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Custom Color Set
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66,637 Verified Client Reviews |
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Left with a thick sticky residue on my hairI have used the eSalon color multiple times now but this last batch was completely different from anything I’ve experienced before. I had trouble rinsing out the dye, had to wash my hair 3 times before I felt my hair was rinsed thoroughly and didn’t feel a build up on my scalp. When I went to brush my hair it felt like there was a sticky residue remaining. The following day I shampooed twice more. It took about 2 weeks before my hair felt normal. The color was also off. My color is the most vibrant red that is available to me but this batch was more brown than red. I’m going to try it one more time and hope I receive a better batch 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DisappointedI would love to permanently dye my hair auburn in the future, but i wanted to see if it suited me first by using a semi-permanent colour, and i couldn't find any home dye kits which were the colour i wanted, so i was over the moon when i found eSalon because it does custom colour suited to your specific hair. I found the perfect colour and ordered 'light brown (red copper)' in demi-permanent (as i've said i don't want to commit to permanent yet). I had high hopes for this especially as i filled out details on my hair type etc, but when i died it it looked nothing like the colour shown on the website. I know it says that permanent is best and recommended for vibrant colours, but i would have thought that it at least looked more auburn than it did! My hair came out with a slight tint instead and some bits didn't seem to dye well at all looking blonde still. It has now been about 5 months since i've died my hair and whilst most of the colour has gone, my hair still doesn't look as blonde as it did before i died it, even though i would've expected all the colour to have gone now considering it was demi-permanent - although i understand that may just be wishfull thinking and your hair may not go back to it's natural colour after dyeing it. Overall i'm just disappointed it did not meet the expectations i had after seeing other great reviews. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIona - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Colour fades & ends BrittleI have been using esalon hair colour since January, I have to say that all of the colours have been lovely when first applied and last for a couple of washes. I wash my hair with colour care shampoo twice a week but after two weeks the hair colour has almost washed out and my hair is brittle. I use Demi-Permanent hair colour as I don't want my hair ruined but this seams to be doing just that, I may cancel my future hair colours as I am very worried about the condition of my hair now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that your hair felt brittle after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
WAXY RESIDUE!!!! Hair falling out!I've been coloring my hair in salons and at home for years - but I've never had an experience like this. I have fine Caucasian hair, and followed the directions carefully - including the "vigorous massage" at the end. When it came time to rinse the color out, it was like my hair was coated in honey or wax. When all was said and done, I spent an hour trying to get the color out, lost a lot of hair, and am exhausted from the process. Hardly the experience I was looking forward to. 0 of 0 people found this review helpful. Did you? |
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This was my third time using the product.The produce it self is great, all the added items in the box makes it a user friendly product. I have well water and it turns my hair red no matter what looks like. It is still too red or my liking even after the last adjustment. 0 of 0 people found this review helpful. Did you? |
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i like the company & productstill figuring out the right formula & color, but I really like how the company is very willing to help & work with me. Wish the gray coverage lasted longer, but i've only tried the color once so far. will keep trying! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still not the right colorThis is my third coloring from esalon and the third time that neither my friends or I can even tell that any color has been added to my hair. I think I’m done and going back to store bought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Couldn't get it outI hate dying my hair. I hate the damage over the counter stuff does and with my really long hair and not willing to pay salon prices. I color my hair maybe once every 5 years or so, but lately noticing a lot of grey starting to come in. I did my research and got very excited about esalon. My box arrived and I didn't delay. Well, I prepped, and followed the directions. Going good. Time to rinse. It wouldn't come out. It took 3 showers, completely running out of hot water each time, to get the gummy/waxy residue out. I used the shampoo/conditioner that came with, then the stuff I bought from esalon, ending finally in my Dove. I like the color, tho not much different from what I had. I just wish my hair didn't feel so gross. Feeling a bit disappointed. Update 10/01/17: My colorist added a bottle of Gaining Strength shampoo to my next order to use to help wash the residue from the dye out, instead of the shampoo that normally comes with. This helped immensely! I still had the gummy/waxy feel from my 2nd attempt with the dye, but 2 washes with the new shampoo and a good conditioner and it was all out. My hair color looks good (tho will need adjusted again because it's still not quite the color I want and with the season change, I want a deeper color for fall and winter instead of lighter for summer), and feels way better than before. 0 of 0 people found this review helpful. Did you? |
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Darker HairHello: I really do love your product and the coverage it gives, however it seems to be turning my hair darker and darker every time I use it. I am used to a blonde color and now I have brown hair. Can anything be done for next time to brighten things up a bit? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoann- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair colorThe first time I received my color it was too dark, so I had to take it down a few shades on my next order. I like the color and would recommend it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We appreciate your review. We are always hear to assist in your color formulations. We love hearing your feedback. |