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Custom Color Set
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66,541 Verified Client Reviews |
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Great ProductMy first two orders were spot on; perfect match. This last order was a little darker, but still good quality. 0 of 0 people found this review helpful. Did you? |
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Color applicationVery runny would have preferred gel type. You get the Gloss free only with your first order. I can not imagine not using it, because it is not very shiny. So that would make my next order too expensive for my budget. I was so excited... Just like any other hair color in a box that I have used. That's my immediate rating, it hasn't even been a week so I'll be able to rate the rest of the products that I bought and the update on how the color is doing later on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
to dark colorit turns my color way to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
colorits been 12 days since I colored my hair and on 2nd day my gray hair started showing I need a better color that could stay on for longer time please suggest what I need to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShravanthi - We're so sorry to hear your color didn't provide adequate coverage. We see you've spoken with your licensed colorist and have worked with them to formulate a new color for longer lasting gray coverage. We hope this color is your perfect match! |
Perfect application but colour darkerI liked the whole process a lot! Very easy to use. But even though it is the right colour it came out darker than I expected. Is it possible to make it a little bit more brigh? To resemble more a blend or copper, Ginger, and gold. I like the colour a lot, but it shows its full shine and brightness only in the sunshine. If you can, make the colour a little bit more light. 0 of 0 people found this review helpful. Did you? |
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Loved the color - hated the coverageThe color was spot on. 1 week after coloring, the gray started to show. Weeks later, I can see gray hair uncovered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
completely wrongMy custom color was supposed to be a copper red. My natural color has no issues lifting a couple of shades lighter. I knew something was wrong when the dye was dark, but i used it anyways And now my roots are dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Started out Gorgeous...My color started out Gorgeous! It was a deep mahogany brown with a rich red cast and a shine that I was very, very pleased with. I waited 3 days after coloring to wash my hair again. That was a bad day. My red began to lessen significantly, the shine faded too. The deep brown still seemed ok. Two days later, repeat, less red, now less brown and the xtra shine was gone. It's a week out from my first color and I do have color holding, no stray greys showing or anything like that. But it certainly didn't compare to the day I colored it. A couple more days, another shampoo. More faded color and shine. I'm pretty much down to having just plain brown hair now. I do already have my second kit as it came sooner than I expected. I will probably wait about 2 weeks and try all over again. If I get a second failure then my first try with eSalon will have cost me more than my regular stylist. If it works then it will have worked out to be the same price to get my hair colored, once by my stylist, twice by myself. Either way it seems I've not come out so far ahead as I thought I was supposed to. I should add that if I'm lucky enough to get the result I did with my first try at eSalon and it stays in my hair then I would be satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We're sorry to hear your color faded too fast. To ensure longer lasting tones, we recommend using sulfate-free shampoo and conditioner specially made for color treated hair. We see you've communicated with your colorist, who has adjusted your formula. We're also sending you a complimentary Devoted to Hue Color Enhancing Mask in Red to help maintain the vibrancy of your hair. Look for our follow-up email for more information. |
to darkthe colour I have been receiving is to dark and the light blonde makes my hair look ginger so I don't want to receive at more and cancel my subscription thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointingIt had washed out within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |