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Custom Color Set
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66,516 Verified Client Reviews |
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Loved the color - hated the coverageThe color was spot on. 1 week after coloring, the gray started to show. Weeks later, I can see gray hair uncovered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
completely wrongMy custom color was supposed to be a copper red. My natural color has no issues lifting a couple of shades lighter. I knew something was wrong when the dye was dark, but i used it anyways And now my roots are dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Started out Gorgeous...My color started out Gorgeous! It was a deep mahogany brown with a rich red cast and a shine that I was very, very pleased with. I waited 3 days after coloring to wash my hair again. That was a bad day. My red began to lessen significantly, the shine faded too. The deep brown still seemed ok. Two days later, repeat, less red, now less brown and the xtra shine was gone. It's a week out from my first color and I do have color holding, no stray greys showing or anything like that. But it certainly didn't compare to the day I colored it. A couple more days, another shampoo. More faded color and shine. I'm pretty much down to having just plain brown hair now. I do already have my second kit as it came sooner than I expected. I will probably wait about 2 weeks and try all over again. If I get a second failure then my first try with eSalon will have cost me more than my regular stylist. If it works then it will have worked out to be the same price to get my hair colored, once by my stylist, twice by myself. Either way it seems I've not come out so far ahead as I thought I was supposed to. I should add that if I'm lucky enough to get the result I did with my first try at eSalon and it stays in my hair then I would be satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We're sorry to hear your color faded too fast. To ensure longer lasting tones, we recommend using sulfate-free shampoo and conditioner specially made for color treated hair. We see you've communicated with your colorist, who has adjusted your formula. We're also sending you a complimentary Devoted to Hue Color Enhancing Mask in Red to help maintain the vibrancy of your hair. Look for our follow-up email for more information. |
to darkthe colour I have been receiving is to dark and the light blonde makes my hair look ginger so I don't want to receive at more and cancel my subscription thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointingIt had washed out within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not as expectedDarker than anticipated and my hair was so ridiculously dry until I went to a salon and had it professionally cut and colored. No amount of professional shampoo and conditioner or coconut/olive oil made it soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
did not workI had gray,after i washed my hair.i wanted burgundy not brown,my gray is corse so i dn't need anymore.cancel it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLilly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the right color againStill making my hair look red in the sun 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry to hear that the results of your most recent formulation had a red tone in the sun. We’d love to remedy this by sending you a complimentary reformulation to neutralize the red. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
ColorThe color is what I want. Downside is my hair is a tangled mess for weeks after I wash it. When I get it colored in the salon it is the exact opposite. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that your hair felt tangled after your color application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
NIGHTMAREI do not even know in where to start ,but i regret ordering,My package came in the mail, I was impressed with the presentation as well as the personal touches with name and all ,was so excited to try it had my best friend apply and followed rules to the T. To remove SHOULD OF BEEN MY FIRST sign that something was not right, i had to use dish soap out of desperation to remove product out of my head and thank God for Dawn.That night i went to bed and within 24 hours I was in the Hospital with two shut eyes a head full of sores and a rash from head to shoulders my head felt like it was on fire ,I had an Allergic reaction to the hair dye ,now I am sitting at home with the next 3 days out of work and sent home from Hospital with 4 different medications , this whole process has been a nightmare I am 42 years old i have been dying my hair ever since I was 18 years old and never have i had any bad experience with Salon or at home hair dyes. I regret it with everything that i ever ordered because now my chances of breaking out every time i dye my hair now it's mostly likely to happen again as the Doctor explained. PLEASE BE AWARE THIS PRODUCT IS VERY STRONG AND CAN TRIGGER ALLERGIC REACTION ... I wish they would allow me to upload photo because if they did boy oh boy i would of posted them .......... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissette- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |