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Custom Color Set
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66,516 Verified Client Reviews |
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change colorI would like to go back to the original color selection please thank you, Debbe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbe - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Auburn hair when wanted ash blondeHair was ombré with blonde on the bottom and my natural color on top more than halfway. Natural color is a light brown. Requested medium ash blonde and did everything I was supposed to do and got auburn hair. Booooo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Like the color but dries my hair out quite a bitI think it dries my hair out as much as other hair dyes. I think My hair falls out just as much. Don't really think it's that much different. I just like the color better than regular hair dyes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re sorry that you were unsatisfied with the way our color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair is shedding to much right noww Hold off on sending color right now.I'm doinPlease hold off on sending the color right now..hair is shedding alot..too much..so i am doing a lot of conditioning on my hair right now so i don't want to put anymore color right now.thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStella - We understand that you are currently giving your hair a rest and conditioning your hair. We have adjusted your next order date per your request. |
Not even closeI first started with a dark red as a new customer and I loved it but thought it was to dark for my complexion. I prefer bright vibrant reds so I requested that it be lightened to a bright copper red which is the color I have had in the past. I even sent a picture of the store bought brand I used to use. I followed the new application instructions exactly. So here's what I got. The roots are a mousey brown and the rest brown with a touch of reddish blonde in the front. No copper or red anywhere to be seen! I've always colored my hair either copper or vibant red like light auburn with warm undertones. I've been coloring my hair diy and professionally for 35 years when doing a complete color change was told to do the roots only! Store bought colors always turned out beautifully but did not come close to the grey coverage and quality of esalon brand. I understand that going lighter can be tricky and if the color I selected wasn't going to work, it would of been nice if the experts let me know and work with me to achieve the vibrant red I have had previously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargit - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Cancel ,your membershipIt has not colored my grey and stripes my hair .I've lost my bounce and texture is like dry straw 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unresponsive customer serviceLove the idea of custom color, in fact this is my second purchase from this company. The first time everything went fine, but the color wasn't quite what I wanted. No biggie. I expected to need to have to ask them to tweak the formula to get just the right custom color I pictured in my head. My color consultant emailed back n forth with me. They formulated a new color. Applied easily, initial color was pretty, but the within days it turned a purple-red. I had only washed it twice and followed all directions exactly during application. After emailing my consultant I was told that it turned purple-red because my hair is brown with copper tones and I requested a brown dye with copper tones. They suggested I color it ash brown to avoid turning purple-red. When I sent a msg back asking more questions and stating I really didn't want ash brown hair, they never answered back. It's literally been weeks since they just stopped responding to me. Really disappointed. Great concept but maybe they launched too soon before they were really ready. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and send you a complimentary reformulation. We see that we have also reached out to you regarding your color questions. We look forward to hearing your feedback once you try your custom blended hair color. |
Not what I expectedThey advertise this product as a full coverage, long lasting hair color.Better than the average color. For the price I can do much better with coverage going to the local beauty supply. Plus is they do get pretty close to your natural color. They're not here to make your hair wild wicked colors though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not at all what I asked forI adjusted my color and asked for the reddest of reds. My hair is mouse brown. I have had good luck with previous colors but it's always just a hair off (no pun intended). The more I have tried to adjust, the less my desired color is. At this point I would go nearly black just to make it simple, but that's not even an option. I may try some of the other services elsewhere because it's been a constant struggle to get it right. Beyond that, the products are good. They last longer than other boxed colors and my hair always feels great after use. If we could get the color right, I would continue using it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Rootsmy roots was gray in just week , I thought it would last longer and the rest of the hair was perfect 👌 I loved it, I just want my roots to be taken cared off😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |