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Custom Color Set
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66,566 Verified Client Reviews |
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Not so great....After using this hair dye, my hair was very coarse and felt very dry. As I was getting the conditioner out that they had sent along with the hair dye, it felt as if my hair was very rough. I also lost a lot of hair in the shower which I do usually lose a little bit of hair when I wash my hair but not that much. I do not know if the hair loss was due to the product but I'm just adding it for other people's knowledge. Also, when I use a box hair dye from the store I am able to use it in my bathroom mirror with the vent on. It does stink but when I used this product from eSalon, I had to actually leave the bathroom because the smell was so strong and overpowering. I do like the color and it was effective and coloring grey hairs. But I will not reorder. I do not recommend to this product if you want your hair to be healthy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Best shampooShampoo was awesome. Color kind of dull. hair is staticky. Working with them on that. Trying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRainey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThis kit is great! Very thought out but the dye was too dark, instead of my hair being brown it’s legit black, not too happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Wasnt worth itColor washed out on roots and shaft. Drugstore color lasts longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKasey - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Afraid to useTinted Love in same color turned my hair red, not brown. Have to put the color kit in the trash! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Had root issuesMy roots came out lighter then normal but the company has fixed my formula 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not For Me But I Still Think It’s Worth TryingThe customer service is truly fantastic. I really wanted to love my color results but I didn’t. I don’t fault the company—I have brown hair with full highlights and just wanted to go back to my natural brown. At the salon, it’s a long process to fill in highlights and can take a few color applications. That being said, the color that was made for me was very nice but didn’t do what I wanted. The lighter highlights ended up red (and that is a color I avoid like the plague). I called customer service and they were really wonderful. They were knowledgeable, very nice, and helpful. I also did love the packaging and my color arrived quickly after placing the order. I think esalon could be great for less drastic color adjustments and what I wanted is best left for a trip to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBritta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the coverage , color too DarkI was very excited to try this hair color. It covered my gray hairs beautifully like at the salon and who wouldn't love that it was so easy to do. .However the Dark Brown I ordered was way to dark on me looks almost black. My husband likes the color on me. but I think I will need to do some adjusting to this color to get it correct for my taste. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dissapointed in colorI have always done my hair blonde and I think I had that down pretty well. I decided to switch to a copper red color recently and I am learning all over again. The first few times I did it, my roots processed much quicker than the rest of my hair causing bright red roots and much faded for the rest of my hair. So I started processing the lengths of my hair and then adding it to the roots in the last couple minutes to avoid the “hot roots”. This was the perfect solution but I still hadn’t found the perfect color so I decided to try e-salon. When the stylist gave me a call, she gave me instructions to process the roots first and for longest, and then the roots. When I explained my hot roots, she assured me that wouldn’t be the case with the e-salon color and told me I had to do the roots first (and for longer) and then the ends. She also helped me choose a color. I told her I wanted a pretty fall copper red color (warm but not too bright). The color I was sent was fairly dull, not a warm/bright copper color. I did love the packaging and presentation and have wanted to try the color revive (I think that’s the name?) but I am wary after this experience. I have since used another brand with better luck. I also noticed that the e-salon color was very difficult to rinse out and left a sticky film on my hair. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left with a thick sticky residue on my hairI have used the eSalon color multiple times now but this last batch was completely different from anything I’ve experienced before. I had trouble rinsing out the dye, had to wash my hair 3 times before I felt my hair was rinsed thoroughly and didn’t feel a build up on my scalp. When I went to brush my hair it felt like there was a sticky residue remaining. The following day I shampooed twice more. It took about 2 weeks before my hair felt normal. The color was also off. My color is the most vibrant red that is available to me but this batch was more brown than red. I’m going to try it one more time and hope I receive a better batch 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |