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Custom Color Set
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66,516 Verified Client Reviews |
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Not For Me But I Still Think It’s Worth TryingThe customer service is truly fantastic. I really wanted to love my color results but I didn’t. I don’t fault the company—I have brown hair with full highlights and just wanted to go back to my natural brown. At the salon, it’s a long process to fill in highlights and can take a few color applications. That being said, the color that was made for me was very nice but didn’t do what I wanted. The lighter highlights ended up red (and that is a color I avoid like the plague). I called customer service and they were really wonderful. They were knowledgeable, very nice, and helpful. I also did love the packaging and my color arrived quickly after placing the order. I think esalon could be great for less drastic color adjustments and what I wanted is best left for a trip to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBritta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the coverage , color too DarkI was very excited to try this hair color. It covered my gray hairs beautifully like at the salon and who wouldn't love that it was so easy to do. .However the Dark Brown I ordered was way to dark on me looks almost black. My husband likes the color on me. but I think I will need to do some adjusting to this color to get it correct for my taste. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dissapointed in colorI have always done my hair blonde and I think I had that down pretty well. I decided to switch to a copper red color recently and I am learning all over again. The first few times I did it, my roots processed much quicker than the rest of my hair causing bright red roots and much faded for the rest of my hair. So I started processing the lengths of my hair and then adding it to the roots in the last couple minutes to avoid the “hot roots”. This was the perfect solution but I still hadn’t found the perfect color so I decided to try e-salon. When the stylist gave me a call, she gave me instructions to process the roots first and for longest, and then the roots. When I explained my hot roots, she assured me that wouldn’t be the case with the e-salon color and told me I had to do the roots first (and for longer) and then the ends. She also helped me choose a color. I told her I wanted a pretty fall copper red color (warm but not too bright). The color I was sent was fairly dull, not a warm/bright copper color. I did love the packaging and presentation and have wanted to try the color revive (I think that’s the name?) but I am wary after this experience. I have since used another brand with better luck. I also noticed that the e-salon color was very difficult to rinse out and left a sticky film on my hair. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left with a thick sticky residue on my hairI have used the eSalon color multiple times now but this last batch was completely different from anything I’ve experienced before. I had trouble rinsing out the dye, had to wash my hair 3 times before I felt my hair was rinsed thoroughly and didn’t feel a build up on my scalp. When I went to brush my hair it felt like there was a sticky residue remaining. The following day I shampooed twice more. It took about 2 weeks before my hair felt normal. The color was also off. My color is the most vibrant red that is available to me but this batch was more brown than red. I’m going to try it one more time and hope I receive a better batch 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DisappointedI would love to permanently dye my hair auburn in the future, but i wanted to see if it suited me first by using a semi-permanent colour, and i couldn't find any home dye kits which were the colour i wanted, so i was over the moon when i found eSalon because it does custom colour suited to your specific hair. I found the perfect colour and ordered 'light brown (red copper)' in demi-permanent (as i've said i don't want to commit to permanent yet). I had high hopes for this especially as i filled out details on my hair type etc, but when i died it it looked nothing like the colour shown on the website. I know it says that permanent is best and recommended for vibrant colours, but i would have thought that it at least looked more auburn than it did! My hair came out with a slight tint instead and some bits didn't seem to dye well at all looking blonde still. It has now been about 5 months since i've died my hair and whilst most of the colour has gone, my hair still doesn't look as blonde as it did before i died it, even though i would've expected all the colour to have gone now considering it was demi-permanent - although i understand that may just be wishfull thinking and your hair may not go back to it's natural colour after dyeing it. Overall i'm just disappointed it did not meet the expectations i had after seeing other great reviews. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIona - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Colour fades & ends BrittleI have been using esalon hair colour since January, I have to say that all of the colours have been lovely when first applied and last for a couple of washes. I wash my hair with colour care shampoo twice a week but after two weeks the hair colour has almost washed out and my hair is brittle. I use Demi-Permanent hair colour as I don't want my hair ruined but this seams to be doing just that, I may cancel my future hair colours as I am very worried about the condition of my hair now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that your hair felt brittle after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
WAXY RESIDUE!!!! Hair falling out!I've been coloring my hair in salons and at home for years - but I've never had an experience like this. I have fine Caucasian hair, and followed the directions carefully - including the "vigorous massage" at the end. When it came time to rinse the color out, it was like my hair was coated in honey or wax. When all was said and done, I spent an hour trying to get the color out, lost a lot of hair, and am exhausted from the process. Hardly the experience I was looking forward to. 0 of 0 people found this review helpful. Did you? |
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This was my third time using the product.The produce it self is great, all the added items in the box makes it a user friendly product. I have well water and it turns my hair red no matter what looks like. It is still too red or my liking even after the last adjustment. 0 of 0 people found this review helpful. Did you? |
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i like the company & productstill figuring out the right formula & color, but I really like how the company is very willing to help & work with me. Wish the gray coverage lasted longer, but i've only tried the color once so far. will keep trying! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still not the right colorThis is my third coloring from esalon and the third time that neither my friends or I can even tell that any color has been added to my hair. I think I’m done and going back to store bought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |