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Custom Color Set
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66,516 Verified Client Reviews |
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Colour changeMy hair is a dark brown when I am done colouring it. My desired look is for natural red,not orange but a lovely natural red colour. Is there any way you can,provide that? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for an email from us with more details. |
Change to MixI have been using this product for some time. Recently can't wash out the thick white cream. What ingredient has changed to make it not wash out. My hair feels like it has glue in it. Is it the castor oil? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My colorThe all over was great. Medium brown works for me, but my gray hair is more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
What TrashI am not an idiot and nor are others permanent means permanent, it must not wash out tones every time you wash your hair be it every other day and your good towels get stained throughout the 4 weeks. Best to stay with the box than this rubbish that they market as so brilliant. Plus shampoo does not even bubble like normal shampoo and the conditioner well it doesn't do much either, your own does fantastically. I have left eSalon as it is not fit for high class people let alone anyone else, and I will see if they have compensated me in my next statement as these people are nasty just after your money and do not care what you want for your hair, as you are entitled to have any shade but want to force their option upon you as my hair is not black but deepest brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMs. Laxmiben - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not what I requestedI was given 2 stages. 2nd stage was bonus. First stage imagine would be my primary and it was too dark. 2nd stage was perfect. Felt like I was being pushed to upgrade to a 2 stage, more costly kit in order to get color originally requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals! |
Don’t trust salonI’ve previously only used esalon in the past to do my roots in between appointments with my colorist. Had to adjust color a couple of times but not a big deal as it was just roots. I used a medium brown which was similar to my natural color (but much darker than the rest of my hair as I had balayage done). I Decided to take a break from highlights and spare my hairand just do a permanent over all of my hair. I found out there was an actual esalon location where they would do it for me. Great, I thought, this way I could show pictures and speak to a live person and how could anyone mess up an all over color? My colorist didn’t ask many question, I supplied a lot of information she didn’t really listen to , and started to color my hair. An hour later and my hair has gone from being light brown with highlights to black. Not a rich light to medium brown like the pictures I showed but a flat black. She told me the light in the salon was bad and it would look better outside. It did not. Everyone who saw it remarked on how bad it looked on me. I called esalon. They offered to refund my money and give me a credit for one color but basically just suggested using a color stripper from the grocery store and waiting for it to fade. They said they had no way to remedy the solution. They said they spoke to the stylist and she said it was a miscommunication even though I have pictures that say otherwise (I emailed them to friends before the appt to say is this a good reference to show the colorist). I’m very upset. I’m now going to have to get serious color correction which will be a fortune and extremely damaging to my hair. Had she told me what shade she was using I would have said, no way. I never thought I wanted this shade and as we all know things go on darker than they say. Terrible experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNora - We apologize for the disappointing experience you had with our color and studio appointment. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, we see that you have already worked with a color specialist regarding this matter. Please let us know if there is anything else we can do to help! |
Didn’t cover greyWashed out fast and didn’t cover grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Wasn't happyIAM sorry I didn't write this sooner, but when I got ur product in the mail I was so excited, so after I used it the first time, (and it had been bout two years or longer since I dyed my hair), u can understand my disapointment after I used the first bottle, so I did as the instructions said on the time u should wait in between dye jobs and I was not pleased, but I would really like to give u guys another try. I was wondering if I could maybe change my color and if I could get a complimentary bottle of my new color. I don't normally write to company's if IAM not happy with their product, but it hasn't been a good last year and a half, (my house burned down, found out my boyfriend of nine years was cheating on me, than left me on New Year's Eve), just to name a few, so I was looking forward to a little pick me up change. If u would like to check out the fire it's ( on you tube; on January 11th, 2017, at 5:30am, in washougal Washington, with 5 displaced when house burns to the ground.) So I would really appreciate it if u could do that for me. Sincerely; Carrie Russell @ [email protected] 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
COLORTHE COLOR LOOKED LIKE IT WAS WATERED DOWN AND BARELY COVERED MY GRAYS. MY SISTER IS A TEACHER OF THIS STUFF, AND I NEED VOLUMIZER 30, NOT 20. THANK YOU!!! CHERYL WHITE.... 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
New branding is awfulLet me preface this review by saying that I love esalon. I have been a customer since 2013 and I think the concept and product is amazing! In the past I had so much trouble finding a brand that worked and didn't dry out my hair or product very inconsistent results. My color is spot on every time, my hair is in great condition and I get many compliments on the color. Ok, now for my critique: I just broke into my newest color order and was shocked to see that the packaging/branding has changed. I am sorry about this but it is awful. It looks very dated, the color scheme is unattractive, and there is now a plastic sleeve that makes me think that you are not considering the environment. I am not sure what precipitated this change, I thought the previous packaging was great - very contemporary. If someone has bought the company and you can no longer use the previous branding colors/design, please redesign it. It's kind of depressing. Just hoping that the product itself hasn't changed - I am coloring my hair as we speak. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJazi - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |