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Custom Color Set
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66,516 Verified Client Reviews |
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Gray coverageIts only been 2 weeks and my greys are already starting to show! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTyra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Getting thereIt has been a process to get the color that I want. It is getting there slowly. It started out not right at all but we are slowly getting on the right track after a few months. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We appreciate your feedback. Thank you for giving us a chance to help you reach your color goals! Please let us know if there is anything else we can help with. |
Not Even Close - HATE IT!I was looking for a reddish brown color and my color turned out a very dark brown (almost black) which looks awful on me. No red in this AT ALL - not even in the sun. I went through the questionnaire process and chose the color I wanted and even included pictures. I would have achieved better results (and I have) had I purchased a color off the shelf at the grocery store. I have colored my hair many times myself in the past and had no problem achieving the color I wanted. Now I used a colorist and she has never had an issue getting me to the color I wanted. She was ill and had to cancel my appointment and I couldn't get in for 4 more weeks so I took a chance on this. Lesson learned. HATE IT! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Face broke out!!!My face has never been broken out with acne! Or is broken out terribly now, I believe due to the gel drip protector!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Brenda. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Second Attempt - A Bit Better than FirstHello Jennifer, Thank you for reformulating my initial color. I asked for better gray coverage. I compared the online notes from the initial color vs. the reformulation and both sets of notes (that I can see online) are identical. Should I expect to see a difference in the notes that refers to the better gray coverage? Regarding the results, this second time I used the bottle to apply the haircolor and not the brush/bowl method which I used the first time. I like the bottle application method better. After following the instructions, waiting the 40 minutes, then applying the leftover color to the ends during the rinse process, I am still experiencing a much darker result over the entire head than desired. I am not sure what additional adjustments can be made to the formula, the shampoo, the conditioner or to the method of application. What do you suggest? I would like to see if we can find something that works. Thank you and have a good day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christa.Thank you for sharing your review with us. For color adjustments simply give us a call at 866-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. Additionally, you can click "Adjust Color" in your account to let your colorist know what you'd like. We have shared your feedback with your colorist, and they will be in touch with you shortly! |
Didn't cover my grays.... 😕I haven't colored my hair in probably 5 or 6 years...I like my natural color.... but now that I have gray friends everywhere, I thought I'd give it a shot! I did a lot of research on which product to buy, because I've heard my mom, aunts and other people say that gray was hard to cover.... finally settling on eSalon because of the specialized products and amount of detail they provide... And, well, it is hard. Obviously. Because here I am with dyed hair, color is kindof okay... but still have the grays. And, I paid extra to get the bowl, cape and mixing tools, etc...(planning to continue ordering with autoship) but never got them. So I cant really provide a review for those. Better luck next time maybe?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
disappointedWas excited to try your product! I followed the instructions exactly like it says. The results, the roots on top are lighter than the rest of my hair, and my hair, it looks dry and lifeless! I always look forward to my hair getting color because it always feels so silky and shiny, but it just looks dried up :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinny - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Need to change colorDo not want Dark Brown want Medium Brown is this possible ? Also would like to try the spray I can use in between since I recieve color every 6 wks would like to recieve spray 3 weeks later your equipment was great to help color ! Thank you !!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re so sorry to hear that you weren't 100% happy by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedI ordered back in April, I finally used it for the first time tonight due to I went to the salon for mother's day. It felt like goo in my hair, I still don't have it all out and I have shampooed 3 TIMES!!! I still have 2 bottles of this left and will NOT be using it!!! I have never had any problems with at home color but wanted to give this all the new rave way a go and NOPE!! Ok day 2, after washing repeatedly last night I wake up this morning and realize by my hair sticking up that it's still not all out, I have colored my hair myself for 15yrs now. I wash 3 more times this morning and finally got it all. Now my head itches and burns a stylist looked at it and said it's a CHEMICAL BURN!!! Thanks alot esalon, good job!! Oh I am so mad!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Bright orange like a clownI have been mixing and coloring my own hair for years and have never had a problem. My esalon color turned my hair bright orange, like a clown. I am going back to my previous color and hoping it can fix the mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us with more details! We truly appreciate your feedback. |