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Custom Color Set
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66,541 Verified Client Reviews |
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Sadly disappointed...please readThis is the second time in the last month I've used your products. Both times I stated I have red undertones in my natural dish water blonde color. I also have some greys, not a lot, but they are there. The 2nd color which was free, the color was supposed to be adjusted to address my initial concerns, which was grey coverage and NO RED tint, but this time my hair is even more redder than the first time and still no grey coverage. The color I was sent was a medium blonde and my hair color is normally a light ash blonde when I dye it. I asked both my daughter and husband for their honest opinions and they both said this color ages me. I'm 51 years old. I don't need to fast forward my age, I'm trying to rewind it. After 2 attemps and neither time the colors I was sent didn't address either of my initial concerns, I'm going back to Rite aid to get my light ash blonde hair dye. Also, the conditioner is horrible that you include in the package. I actually had a really hard time combing my hair after I got out of the shower. Normally I love the conditioner in hair dye kits and my hair always feels healthier after I dye it, but not with this product. I also had really bad static in my hair and I never have that. The packaging is wonderful and the way it's presented, but maybe spend more time addressing your customer's color concerns and less time worrying about the cute packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products and truly value everything our clients say. We strive to help our clients achieve their color goals at home, and we are so sorry that we have not been able to help you achieve yours at this time. We appreciate you working with us and your time. Please feel free to reach out if you need any assistance! |
ConcernedI haven't actually used the dye yet but after reading reviews I was concerned about what I read. It seems the company automatically adds you onto a repeat order set up. I checked and indeed they have. I also found that they had automatically saved my credit card details, which they had not got my permission for. As I say, I've not used the dye yet but this is not a comforting start! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKaty- Thank you for your feedback! We're so sorry to hear that there was confusion regarding our recurring service. When you order, you are given the option to place a single order at the standard price or to enroll in our Autoship service and receive a promotional discount on your first order on that recurring service. It appears you took advantage of this promotional offer and enrolled in Autoship. Please keep an eye on your email for further information from us. We will be reaching out shortly! |
Nice color, straw-like hairI liked the color and all of the tips that were available for me to apply the color correctly. In fact, your customer service is top-notch. What I didn't like was how frizzy and straw-like my hair felt after coloring. Since my hair is naturally curly and coarse, I need something that makes my hair feel more soft and conditioned after coloring. The color itself was just a tad light. It colored the gray roots, but didn't match the rest of my hair (This has happened before when using other hair color products.), so I still have roots, they're just light brown. The rest of my hair is darker which will mean that I'll have to apply a touch up product to camouflage the roots until I color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Charged for something I never orderedCustom hair color—sounds good right? And (for a very short time) I could get my first color for $10. When will I ever learn? Box came . Color inside. Ok. Statement for $32! For kit I never ordered plus I had already paid $10. If you choose to order, Be Careful!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wanted change got noneI asked for my color to be changed. it was the same as last time even though I sent clear instructions for the change. I'm done now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy- Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Want more violet and red baseWant somthing very similar to a color they don't make anymore...l it's called Sparkling Sherry. Also love the color of Cherry Cola...if that helps 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- Thank you for reaching out to us here at eSalon! We are currently working on adjusting your next color based on your feedback. Please keep an eye on your email, as we will be reaching out to discuss your requested adjustments shortly. We look forward to crafting your next custom color soon! |
Really wanted to continue my subscription but...I went to the ESalon in Los Angeles and loved getting my color done with the colorist. She was great, the color was great although my hair felt a little heavy afterwards, and I loved getting the kits sent to me. I got my first kit at home and meticulously followed the directions. I don’t know if it is because I live in a city with extremely hard water or what but the color turned into a waxy, sticky mess in my hair that would not go away after several shampoos. I could not brush my hair or even dry it properly. I reached far back into my brain to think about what could restore my hair - chemistry courses!! Oil binds with oil so I massaged my hair in olive oil for 10 to 15 minutes. It was a messy process too but it enabled me to finally wash the waxy sticky residue out of my hair. I thought this might have been an anomaly so I tried again 4 weeks later and the same thing happened. I wish the outcome was different because I really wanted to keep using ESalon color!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiho - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not what I was expectingI was expecting the color to be darker. It said medium brown, but there wasnt much of a difference from my natural dark blonde hair. It was also very coppery which I wasnt expecting. On the plus side, the directions were easy to follow and my hair feels very soft. Guess I will need to go darker next time around 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Something has changedI've always really loved my esalon hair colour. It had very little odor and I always loved the way my hair felt even right after a colour (which was a first for me). For the past several colours, I have noticed a change. The colour feels really waxy and is really difficult to rinse off after a colour. I don't love the way it feels as I used to. I hope that things go back the way they were or I will have to look for a better product. On a positive note, I've always experienced friendly and efficient service whenever I've called or made changes to my product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
FadedMy color looked great for the first couple of days. Towards the end of the second week you couldn't even tell I colored my hair. Store bought protuct did better 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Melissa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |