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Custom Color Set
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66,541 Verified Client Reviews |
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Hair colour, light blonde, 8beigeI was so looking forward to the colour i had picked. It was easy to mix, and a lovely consistency, but was shocked to see my hair was not a nice cool, light beige blonde, but it was bright Ginger! instead. I must admit i was very dissapointed, and rushed out the next day to buy a shop dye to change it. However i know my hair is very stuborn, and resistant to alot of dyes/ colours etc. This is why i wanted to try eSalon, for a more professional quality. I absolutely loved the way they package my goods, and was very happy about the overall quality of everything i had ordered. I was a little dissapointed with the application brush, as i felt i could be a bit bigger and firmer. Also, the tint rinse i used was barely negligable in toning down any brassy tones, even after leaving in for 4/5mins. I also found it a bit runny. Apart from that, the quality of everything was very good indeed. I think that maybe it is my hair that is the problem. The clips are fab, the cape was brilliant, and Weekly Retreat is amazing. I even used it on my friends, very thick, stubborn grey hair, that was in the worst condition imaginable. To say it was like straw, was an understatement. After a light trim, i applied Weekly Retreat, and we were both amazed at what it did for her hair. It completely changed it. It was beautifully soft, shiny, and managable. She couldnt believe her eyes. Perfect proof of the quality of this product. I have now changed my colour to a light ash blonde. So i am hoping this will work better on my hair, when it arrives. The only reason i gave 3 stars, was because the colour came out ginger? nothing like the shown examples. Plus the tint rinse was a little weak in tone, even though i had lightened my hair slightly, to get rid of most of the ginger. It did just about take the edge off, but not enough for my liking. Maybe if you were a very light bleached blonde, it would look lovely. BUT, i must say, all the products were of exellent quality. Im a happy bunny.🐇 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not quite the color I ordered....My color was supposed to be a dark blonde.....but this is no dark blonde. I'd say medium brown at best. Not a bad color, just not MY color. And grey coverage was pretty good. I'd say about 90% of my grey is gone, but I do see some stranglers on top of my head. Will try again with a lighter color and higher volume and see what happens. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
LIGHT SET REVIEWThere is no way to leave reviews on the light set (which makes me wonder why?) so I'm including it under my color review. My all over color was great--my colorist took my feedback and ordered a great color for me--medium brown with golden & copper. I loved it...until I used the light set. I was told the only appropriate light set for me was the light to medium brunette. After doing my all over color then the light set, my hair washed out with brassy and orange tones all over. The highlights were just a lighter orange color than the rest of my hair. I followed the instructions exactly for both the all over color and light set. When I called esalon, they said the only way to try to correct the color was to color my hair all over with a neutral light brown color. The colorist said they don't have any other toners like you could get in the salon to correct the brassiness. So my recommendation is if you have copper mixed in your overall color, DO NOT use the highlight set especially the light to medium brunette one. Also if you do use the light set, make sure your strips of hair contain an even amount of the lightener mix from top to bottom, otherwise some parts of the same strip will have brighter and darker spots. Additionally, I don't know why they recommend starting above your ear because then this area sits the longest with bleach on it and ends up being the lightest of all the highlights. I'd probably go back and do that at the end instead of starting with it first and letting it process for so long. Ways esalon can improve the light set-1. make the lightener pouch a cream (powder is messy), 2. share a video of someone with thick and/or curly hair-the girl in the video has thinner, long , light hair. 3-show pictures on your website of people with brown or copper hair who have highlighted their hair with your product 4. allow reviews of the product online 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It burned my scalp.I have really short, fine hair and the process was too strong for me. The colorist suggested a semi permanent process that isn’t as strong. I also requested a color change. Can’t wait for my second order to arrive! Very helpful colorists. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color and coverageGreat color and coverage. Left my hair a bit dry and straw like for several weeks. The color did stay though longer than a regular box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you for your feedback! We are so happy to hear that you are loving your color and coverage. We recommend doing deep conditioning treatments regularly to help hydrate the hair in between coloring sessions. Please feel free to reach out to [email protected] if you need any product recommendations, tips or tricks. Thanks for choosing eSalon! |
colorI wanted more golden highlights. I finally colored my hair and it turned out BRIGHT burgundy-red color. I'm freaked out. How do I tone it down? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne- Thank you for your feedback! We are so sorry to hear your desired result was not achieved. You selected our Dark Blonde Copper and requested "copper highlights" with your first order. Copper tone cannot provide burgundy-red results, however we are happy to discuss your color further with you to see if we can reformulate to better suit your needs. We will be reaching out shortly! |
Lovely colour, but far too harsh.First impressions: I loved the box, loved that everything came so neatly and carefully packed. I also appreciate the personal touches on the products and the name of the hair dye specialist that produced my colour. The box came with 2 x developer mix, 2 x colour mix, 2 × pairs latex gloves, 1 x stain guard gel, 1 x shampoo sachet, 1 x conditioner sachet, 1 x stain removal wipe, and 1 x dye brush. The developer mix and the colour were both incredibly strong. My eyes were watering and it caused slightly more of a tingle to my scalp than usual, but nothing to worry about as it faded quickly. The mixture was a little runny for application so had to use both, especially since I have long hair! The instructions were clear and concise to follow, and any questions I might have had were answered in the little pack. The stain guard and stain removal wipe are an excellent inclusion, they both worked brilliantly so I dont have any untoward marks on the tops of my ear or the side of my face! The dye washed out really easily which was nice, and I like the watered-down dye mix beig massaged into the scalp. Made it feel like more of a salon experience, and it's amazing you included two pairs of gloves so that I wouldnt have to keep the gloves on for ages. I also appreciate that the gloves were latex - they were stronger and more form-fitting than many of the cheap plastic, so they held up well. The shampoo and conditioner smelled incredible, and made my hair feel lovely but because I have such long hair there wasnt much to go around. Finally, the colour is incredible, it brings out the copper tones in my hair and makes my natural red hair look even more vibrant. Ways to improve are few but significant. The string chemical smell is an issue for me, as well as the lack of shampoo/conditioner. Maybe a "long hair" option for 50p extra, so you get extra sachets and not just the one? Overall, 3/5. I'll be using again, and trying a different colour! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJazz- Thank you for your feedback! We are happy to hear that you are enjoying your custom color results! Our color is freshly mixed and custom-blended per order, so it can seem stronger compared to traditional color that can sit in transport and on shelves for months at a time. We recommend applying in well-ventilated areas whenever possible. Please keep an eye on your email for further information from us. We will be reaching out shortly. Happy Coloring! |
Great productGood color took 2 tries but now just the color I was looking for. Much less $ then salon. Very happy with the result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConstance- Thank you for your feedback! Our team of licensed colorists is always happy to help adjust your color to better suit your needs. We are so happy to hear that you are enjoying your custom color results! We appreciate you taking the time to share. Happy Coloring! |
Not the colour I was asking forI was really looking forward to trying esalon as my usual colour is now discontinued. I've been gradually lightening up my hair over the past four years or so as I didn't want to ruin it with using too much bleach in one go. I selected "light brown copper" as my desired result as the colour didn't seem too far off what I had, and provided a recent picture as well where my hair looked slightly lighter than reality. I was expecting a slight change but still within my style. Oh how wrong was I. Few years of effort undone within 30 minute sof colour development as now I'm back to dark brown. Not sure I want to try a different formula as I've just lost a lot of trust. Two stars instead of one as the colour comes in a decent amount, is easy to apply, and hair quality after washing out is quite good - it's just the actual _colour_ that is a major letdown despite the long personised ordering process. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDominika- Thank you for reaching out! We are so sorry to hear that your recent application did not deliver your desired result. Your root color was formulated based on the profile information provided as in the photo submitted you were wearing a beanie. The color formulated for the previously dyed parts of your hair (the majority) did not contain any brown (just copper tone). We are sorry that your desired result was not achieved, and we will be reaching out to further discuss your color per our satisfaction guarantee. |
Horribly damaged hair after coloring with this kitI am an avid at-home dyer. I have been dying my hair with various products at home for over 15 years. I thought a professional blend suitable for my hair type would be wonderful. I have curly hair and it tends to be a tad on the dryer side in winter months. I prepped my hair with a few hair masks in the weeks prior to dying and followed the instructions to the letter. While attempting to wash the dye from my hair, it felt like each strand was covered in wax and while the roots and very ends were able to be detangled, the mid section of my hair was a rat's nest. I proceeded to utilize the conditioner sent with the kit, but it did NOTHING. I followed up with a hair mask, intense repairing conditioner, and a leave in conditioner, but it still feels like there is wax covering my hair and it is extremely tangled. Pieces continue to fall out (after the huge amount that fell down the drain during the rinse out process). I am worried I may lose even more and end up with a huge, frizzy, ball of horrid hair. 7 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |