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Custom Color Set
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66,566 Verified Client Reviews |
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color was beautiful but--I loved the color. But it took out all the volume. I have fine hair and struggle to get volume. Use high end shampoos and conditioners to get a little lift. Useually coloring helps to add some volume but that's not the case with your product. My fine hair won't tease to get volume. Adding stylng product flattens it as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Hot rootsHot roots Every time I use this color it gives me hot roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color adjustmentIm looking for more, of the hair color, similar to Christina Hendricks. I have a good reference photo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinger - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fade/GraysThe color was spot on. It did fade quicker than I thought it would. Plus it didn't cover the grays like I hoped it would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results with better gray coverage. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
"Lightening" not quite as advertisedI wanted to test eSalon's ability to lighten up to 2 shades as advertised, so I requested medium ash blonde as my color; I was going from light brown virgin hair. My color stylist (who I don't blame for the issues I had, just to be clear!) followed up with an email letting me know that the color may not be as cool-toned as I was hoping for, and they provided me various options. I chose to go ahead with my intended color, feeling totally fine that achieving a true ash tone wouldn't be likely. What I wasn't expecting was my hair staying the exact same tone, but turning a brassy orangey-red! Really not sure why 15 volume developer was used in a situation where a full 2 levels of lightening is desired; you almost always need at least 20 volume, and even that can sometimes only get you 1 shade lighter. Didn't burn my hair off or do much more than eat up a few hours of my day because the $10 deal was dirt cheap, but I overall really don't recommend this service for any sort of lightening. Darker colors are probably much more successful! I'll be skipping eSalon in the future and am heading to a real salon soon to get this fixed up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OkayIt was ok 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
DisappointedMy scalp was irritated for a week after using your hair color product. Couldn’t stop scratching. First package sent arrived with contents open. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You customer haircolor. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing changedMy hair stayed the exact same color when they told me it’d be a few shades lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleI started with my very long, completely natural (never colored) hair. I followed the directions exactly, which were to apply the color from root to tip. I ended up with roots that were the color I wanted and the rest of my hair looked like no change happened at all. Hot roots. The next morning I went to a salon and paid a ton of money for "color correction". Although the salon was able to mitigate some of the damage, my hair is still uneven. I can't believe I trusted this company. It took YEARS for me to grow out my long natural hair. After YEARS of wanting copper hair, I was finally ready to color it. I wish I had just gone to a salon in the first place. Ultimately, I would have paid less, and more importantly, I would have had a whole head of even color. I can't express my regrets enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Easy to use but too darkThe product was easy to use and the instructions and videos very helpful. The color was too dark and it is a challenge to cover the 1/4 recommended. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |